Dayanna Perez
San Antonio,TX
Summary
Organized Manager's Assistant accomplished in handling wide-ranging clerical needs in busy environments. Offers excellent writing abilities and expertise in file management. Helps keep the office running smoothly with strengths in multitasking and independent problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
SeaWorld Parks & Resorts
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Defined problems to make decisions and moved forward to support quick resolution.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Maintained high-level knowledge of all hotel services offered to answer guest questions.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
High School Diploma -
Southwest High School
San Antonio, TX06.2023
Skills
- Staff Training and Development
- Customer Service
- Employee Communication
- Staff Supervision
- Money Handling
Certification
- Certified Dental Assistant
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
SeaWorld Parks & Resorts
04.2022 - Current
High School Diploma -
Southwest High School