Dayanne Hernandez
Bay City
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Tc Country Store
Bay City
12.2024 - Current
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Developed strong working relationships with team members to foster collaboration.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Analyzed sales data reports to identify trends in customer buying habits.
- Identified discrepancies between actual sales figures and expected totals.
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Processed payments promptly for customers to exceed productivity standards.
- Verified customer age requirement for alcohol or tobacco purchases.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Checked personal identifications during alcohol and tobacco sales.
- Scanned items and checked pricing on cash register for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
Labor/Secretary to the General Manager
Zachry Industrial
Sweeny
11.2016 - 09.2017
- Answered incoming calls, screened messages and directed them appropriately.
- Organized and maintained filing systems, both electronic and paper-based.
- Assisted with the preparation of presentations for internal and external meetings.
- Maintained confidential information regarding organizational activities or personnel matters concerning the office of the General Manager.
- Greeted visitors in a professional manner and provided assistance as needed.
- Scanned documents into digital format for archiving purposes.
- Monitored emails sent to the office of the General Manager ensuring timely responses were sent.
- Updated contact lists as required while maintaining accuracy at all times.
- Prepared expense reports for the General Manager on a regular basis.
- Scheduled appointments for the General Manager with internal staff or external contacts.
- Assisted with onboarding new employees by providing information about company policies and procedures.
- Ordered office supplies as needed to ensure adequate stock levels were maintained.
- Provided administrative support to the General Manager including scheduling meetings, preparing agendas and taking minutes.
- Prepared agendas for weekly team meetings.
- Collaborated with other departments within the organization to coordinate projects involving multiple teams.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Education
High School Diploma -
Universidad Del Valle De Mexico
Mexico02-2011
Skills
- Cash register operation
- Sales data analysis
- Customer complaint resolution
- Inventory management
- Customer relationship management
- Employee onboarding
- Office administration
- Team building
- Confidential information management
- Cash handling expertise
- Adaptability and dependability
- Team leadership
- Product restocking
- Escalation handling
- Safety rules
- Store opening and closing
- Shift scheduling
- Team collaboration
- Team management
- Motivational skills
- Cashier training
- Money handling
- Customer service
- Coaching and mentoring
Languages
English
Limited
Spanish
Native/ Bilingual
Timeline
Cashier Team Lead
Tc Country Store
12.2024 - Current
Labor/Secretary to the General Manager
Zachry Industrial
11.2016 - 09.2017
High School Diploma -
Universidad Del Valle De Mexico