Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dayanne Hernandez

Bay City

Overview

9
9
years of professional experience

Work History

Cashier Team Lead

Tc Country Store
Bay City
12.2024 - Current
  • Trained new cashiers on proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Developed strong working relationships with team members to foster collaboration.
  • Completed paperwork related to personnel actions including hiring, terminations, transfers.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Analyzed sales data reports to identify trends in customer buying habits.
  • Identified discrepancies between actual sales figures and expected totals.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Processed payments promptly for customers to exceed productivity standards.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered phone calls to assist customers with questions and orders.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Checked personal identifications during alcohol and tobacco sales.
  • Scanned items and checked pricing on cash register for accuracy.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Built and maintained productive relationships with employees.
  • Answered customers' questions and provided information on store procedures or policies.

Labor/Secretary to the General Manager

Zachry Industrial
Sweeny
11.2016 - 09.2017
  • Answered incoming calls, screened messages and directed them appropriately.
  • Organized and maintained filing systems, both electronic and paper-based.
  • Assisted with the preparation of presentations for internal and external meetings.
  • Maintained confidential information regarding organizational activities or personnel matters concerning the office of the General Manager.
  • Greeted visitors in a professional manner and provided assistance as needed.
  • Scanned documents into digital format for archiving purposes.
  • Monitored emails sent to the office of the General Manager ensuring timely responses were sent.
  • Updated contact lists as required while maintaining accuracy at all times.
  • Prepared expense reports for the General Manager on a regular basis.
  • Scheduled appointments for the General Manager with internal staff or external contacts.
  • Assisted with onboarding new employees by providing information about company policies and procedures.
  • Ordered office supplies as needed to ensure adequate stock levels were maintained.
  • Provided administrative support to the General Manager including scheduling meetings, preparing agendas and taking minutes.
  • Prepared agendas for weekly team meetings.
  • Collaborated with other departments within the organization to coordinate projects involving multiple teams.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Education

High School Diploma -

Universidad Del Valle De Mexico
Mexico
02-2011

Skills

  • Cash register operation
  • Sales data analysis
  • Customer complaint resolution
  • Inventory management
  • Customer relationship management
  • Employee onboarding
  • Office administration
  • Team building
  • Confidential information management
  • Cash handling expertise
  • Adaptability and dependability
  • Team leadership
  • Product restocking
  • Escalation handling
  • Safety rules
  • Store opening and closing
  • Shift scheduling
  • Team collaboration
  • Team management
  • Motivational skills
  • Cashier training
  • Money handling
  • Customer service
  • Coaching and mentoring

Languages

English
Limited
Spanish
Native/ Bilingual

Timeline

Cashier Team Lead

Tc Country Store
12.2024 - Current

Labor/Secretary to the General Manager

Zachry Industrial
11.2016 - 09.2017

High School Diploma -

Universidad Del Valle De Mexico

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Dayanne Hernandez