Angela Vasquez
El Centro,CA
Summary
Focused on supporting business management with developing and implementing successful operational and service policies. Well-versed in Food and Grocer practices, standards and regulations. Solid financial acumen, operations experience and natural leadership talents. Resilient and organized Assistant Manager proficient in organizing schedules, managing inventory and enhancing financial controls. Effectively plan sales strategies, coordinate service initiatives and motivate employee excellence. Recognize team weaknesses and optimize plans to drive growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
Krogers Grocery Store
02.2019 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
Senior Gourmet Clerk
Sprouts Farmers Market Inc, Grocery
07.2022 - 01.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Increased efficiency by streamlining filing systems and organizing important documents.
Supervisor
Bon Appètit
08.2020 - 03.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Head Cashier
King Soopers Marketplace
09.2018 - 07.2020
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Department Manager
McDonald's Restaurant
04.2008 - 09.2018
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
High school or equivalent -
Desert Oasis High School
El Centro, CA06.2000
Skills
- Training and mentoring
- Employee Supervision
- Purchasing and planning
- Scheduling Coordination
- Business Development
- Performance Analysis
Certification
- ServSafe Food Handler, 2024
- Driver's License
Languages
Spanish
Full Professional
Timeline
Senior Gourmet Clerk
Sprouts Farmers Market Inc, Grocery
07.2022 - 01.2023
Supervisor
Bon Appètit
08.2020 - 03.2022
Assistant Manager of Operations
Krogers Grocery Store
02.2019 - Current
Head Cashier
King Soopers Marketplace
09.2018 - 07.2020
Department Manager
McDonald's Restaurant
04.2008 - 09.2018
High school or equivalent -
Desert Oasis High School