Dayana Assad Atrache

There were two functions in the store, I was the supervisor for both sides.

At the shipping section of the store, I:

• Handled hundreds of mail accounts, inserting and sorting mail from all mail carrier agencies: USPS, DHL, FEDEX, & UPS.
• Excelled in customer service calls with all mail carriers and handled all issues and situations from the store location
• Managed emails and customer inquiries
• Handled shipments via US & International mail carriers
• Managed store organization.
• Proficient money-handling skills.

In the title and registration section of the facility, I:

• Issued state titles and registrations for customers who wanted to register their car with the State of Illinois.
• Organized and maintained confidential records for the facility.
• Composed letters, memoranda, reports, and other documents on behalf of the Secretary of State as needed.
• Answered phone calls from customers and provided them with information about state government services.
• Processed applications for state-issued titles or permits as required by law or policy.
• Maintained a database tracking all active applications completed or underway within the facility.
• Demonstrated financial acumen with large sums of money.

• Excelled in sales and technology
• Became a sales rep in cell phones
• Managed multiple buyers' accounts and assisted in retail and wholesale retailing
• Customer service inquiries were handled in person and with appropriate scheduling.

• Managed cashier and customer service
• Handled retail operations, handling special orders for customers, multitasking between several orders and customers
• Flexibility and adaptability between 10-12 hour long shifts
• Arranged large quantities of orders for retail supply
• Worked during the COVID-19 epidemic
• Learned specific health precautions for everyone's safety
• Organization was also top priority.

• Began as entry level, introduced to sales and customer service
• Became a cashier, more experienced in Sales and handling large quantities of customers at a time
• Organization in the store was top priority, being observant of surroundings, managing money and time correctly as to get all important tasks done.