Dayatra Towles
Dayton,OH
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Finance Technician II
City of Dayton
Dayton, OH
11.2022 - Current
- Duties include, but are not limited to:
- Review with citizens their city income tax returns
- Audit tax returns and also provide interpretation of the municipal tax law
- Maintain daily balances and troubleshoot on all operating budget codes, receivables, payment vouchers, warrants, encumbrances, reimbursements of funds, and transfer of monies.
- Ensures funds have been properly appropriated and recorded.
Customer Service Technician II
City of Dayton
Dayton, OH
11.2019 - 11.2022
- Provide services including but not limited to:
- Answering incoming calls from customers concerning utility billing for water & waste services.
- Completing necessary forms & documentation needed to establish new accounts, payment plans, repair requests, delinquent accounts, and service terminations.
- Resolve customer inquiries relating to billing, billing adjustments, and payment plans.
- Scheduling of bulk waste services.
- Taking, initiating & forwarding service requests, messages & complaints for utility and other City departments.
- Provide information and assistance related to City services, procedures, and other issues.
- Entering and accessing customer accounts.
InReach Operations Specialist
Daybreak Community Services
Dayton, OH
07.2019 - 11.2019
- Provide administrative support to the InReach team and assist with the day-to-day activities of the InReach Drop-in Center & InReach Pantry.
- Administrative:
- Intake paperwork including but not limited to: HMIS & CareLogic entries/exits, and Front Door Assements.
- Helping clients obtain benefits and get linked with various community organizations for assistance.
- Answering the phone & scheduling Intake appointments and assessments.
- Filing
- InReach Pantry:
- Monitor and maintain clothing, food, hygiene and household item pantries.
- Sort, organized and logged donations.
- Maintain necessary documentation for community partners including the Food Bank and other partners.
- Food Bank donation pick-ups.
- InReach Drop-in Center:
- Maintain the order and cleanliness of the center daily.
- Monitor clients daily communial computer use, as well as shower, and laundry use/rooms.
- Interact with youth/clients to help maintain safety throughout the center.
Community Engagement Specialist
Life Skills High School
Dayton, OH
10.2017 - 07.2019
- Generate and follow up on prospective student leads, applicants and enrollees via phone, email, and in-person meetings.
- Completes all aspects of enrollment processing (receive applications, required documentation) including, but not limited to abiding by all school policies and procedures as well as, state mandated auditing procedures and maintaining records.
- Contacts and meets with community agencies, members, counselors, and teachers to explain the benefits of Life Skill's programs.
- Maintains and develops relationships with community partners and local-area schools.
- Works with corporate and school staff to coordinate assigned events and activities.
- Works to implement and maintain truancy plan.
- Liaison for all education fairs at local businesses.
- Answers phones and helps with general office duties.
Project Analyst/Sr. Program Administrator
Cornerstone Research Group/Spintech Ventures
Xenia, OH
01.2009 - 01.2011
- Creating, managing, and disbursing reports related to the project.
- Maintaining project assets, communications, and related database(s).
- Evaluating and monitoring the overall project.
- Reviewing and reporting the project's budget and finances.
Education
Associates of Arts - Social Work
Sinclair Community College
01.2017
Skills
- Microsoft Office
- 10-Key
- 40-45 wpm
- Customer service (10 years)
- Customer Service
- CSR
- Customer Care
- Call Center
- Customer Support
- Social Work
- Conflict Management
- Computer Literacy
- Payment Posting
- Data Entry
- Financial Reporting
- Telephone Etiquette
- Coaching and Training
- Interpersonal and Verbal Communication
- Database Record Keeping
Certification
Family Advocate, 12/01/16, Present
Awards
Dean's List
References
References available upon request.
Timeline
Finance Technician II
City of Dayton
11.2022 - Current
Customer Service Technician II
City of Dayton
11.2019 - 11.2022
InReach Operations Specialist
Daybreak Community Services
07.2019 - 11.2019
Community Engagement Specialist
Life Skills High School
10.2017 - 07.2019
Project Analyst/Sr. Program Administrator
Cornerstone Research Group/Spintech Ventures
01.2009 - 01.2011
Associates of Arts - Social Work
Sinclair Community College