Summary
Overview
Work History
Education
Skills
Cover Letter
Accomplishments
Timeline
Generic

Da’Yawn Huey-Trotter

Tennessee

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Customer Service

Walmart
Clarksville , TN
08.2022 - Current
  • Demonstrated efficient and secure transportation of items to clients or businesses
  • Excelling in handling customer concerns, questions, and complaints while maintaining a professional and courteous demeanor
  • Following assigned routes meticulously and maintaining punctuality as per schedule.
  • Recognized by organization for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.

Insurance Claims Specialist

Sedgwick Insurance co.
Nashville , TN
11.2021 - 07.2022
  • Ensured smooth handling of Short Term disability claims, LOA, Accommodation claim and workers compensation Rework claims.
  • Efficiently managed the approval and denial of claims
  • Processed appeals efficiently and accurately
  • Shared knowledge with clients about the appeal process
  • Served as the primary liaison between medical professionals and staff regarding concerns and documentation for FMLA or Short Term Disability.
  • Handled and documented follow-up calls with health professionals/clients
  • Managed record maintenance through excel logs and demonstrated proficiency in creating and tracking new accounts
  • Validated information by comparing data from various sources, including documents and databases.
  • Prepared reports by gathering data and conducting thorough analysis of medical summaries
  • Upholds legal compliance by adhering to both company policies, procedures, and guidelines along with state and federal insurance regulations
  • Maintained excellent customer service by implementing best practices and addressing customer inquiries promptly
  • Followed HIPPA laws
  • Facilitated the relocation of medical documents across different software
  • Enhanced efficiency in managing claimant correspondence through fax and email
  • Maintained productive relationships and communication channels across organization.

OCEO Administ

Asurion Insurance Services
Nashville , TN
12.2020 - 10.2021
  • Enhanced customer satisfaction by serving as main liaison between clients and company
  • Effectively communicated with clients through various channels including email, phone, and voicemail
  • Contributed effectively to team meetings
  • Engaged in document review sessions with clients and customers
  • Utilized different storage options for file saving on PC
  • Confirm accuracy in reports and log
  • Maintained high level of accuracy in transferring information
  • Contributed to efficient handling of payment transactions
  • Effectively handled call routing operations
  • Handled administrative responsibilities such as filing, faxing, and managing incoming/outgoing mail.
  • Successfully organized and prioritized appointments for optimal efficiency.
  • Provided highest level of client communication and effectively de-escalated customer issues.
  • Managed and upheld precise account maintenance.

Reimbursement Specialist

Asurion Insurance Services
Nashville , TN
10.2019 - 11.2020
  • Enhanced reimbursement claims processing as a representative
  • Ensured accurate and timely processing of reimbursement invoices.
  • Streamlined insurance verification procedures
  • Managed the preparation and processing of check requests
  • Managed payment and invoice documentation
  • Engaged in conversations with clients regarding reimbursements payments and products
  • Demonstrated consistent adherence to company budget guidelines.

Premium Technical Support

Asurion Insurance Agency
Nashville , TN
08.2018 - 09.2019
  • Contributed towards enhancing customer experience by providing efficient technical support.
  • Demonstrated remote navigation of customer devices to enhance their self-sufficiency.
  • Analyzed insurance claims
  • Checked inventory to process and send out devices
  • Successfully managed and de-escalated customer complaints
  • Initiated fraud claims
  • Achieved customer satisfaction through comprehensive knowledge of insurance deductible tiers.
  • Proactively ensured the security of customers' accounts/claims by implementing fraud prevention strategies.
  • Supported clients AT&T, Verizon, Sprint.
  • Verified insurance
  • Kept meticulous records of all accounts

Legal Intern

Nashville Attorney General
Nashville, TN
08.2018 - 12.2018
  • Effectively organized and maintained case files
  • Handled various administrative tasks such as organizing and duplicating documents
  • Engaged in attending client meetings, trials, hearings and depositions
  • Assisted with researching, proofreading and drafting of high-quality memoranda
  • Assisted in trial support and case file analysis for counsel.
  • Engaged in meaningful discussions with social workers and officials regarding special victim cases
  • Participated in social events with lawyers and judges.
  • Organized and arranged appointments for legal professionals.

Sales Associate

Sam’s club
Antioch, TN
05.2018 - 08.2018
  • Utilized networking skills to establish connections with a diverse range of clients and customers
  • Demonstrated ability to successfully multitask while consistently meeting and exceeding sales goals
  • Demonstrated exceptional ability to understand customer needs and upsell products
  • Demonstrated exceptional ability to achieve and surpass sales targets
  • Encouraged and supported team members in achieving or surpassing objectives.

Supervisor

Papaya Clothing
Nashville , TN
07.2016 - 06.2017
  • Managed and oversaw team members
  • Enhanced and organized revised schedule
  • Manage company documents
  • Recognized and resolved production and quality needs by implementing a corrective action plan.
  • Guided employees in achieving improved performance levels
  • Sustained employee commitment to meeting safety and quality standards
  • Implemented efficient inventory management techniques
  • Managed and organized record keeping effectively.
  • Ensure employee had consistent adherence to company policies, procedures and performance and standards
  • Evaluate employee skills and identify strength and weakness to reflect training needs
  • Managed productivity standards
  • Conduct employee evaluations and make a recommendation regarding improvement
  • Created a stress-free work environment while maintaining cleanliness and safety.
  • Evaluated applicants' submissions for hiring purposes
  • Ensured timely provision of necessary paperwork for background checks
  • Managed the payroll process efficiently and accurately
  • Managed interviews during the hiring process.

Legal Intern

Nashville School of Law
Nashville, Tennessee
10.2016 - 03.2017
  • Enhanced skills and knowledge through observation of lawyer practices.
  • Managed and reviewed court cases.
  • Participated in simulated legal proceedings
  • Acquired understanding of updated laws and explored diverse opportunities in the law profession.

Receptionist

BNA/Best Western
Nashville , TN
05.2015 - 06.2016
  • Provided customer service at entry to the establishment
  • Analyzing customer needs and proactively addressing them through effective communication
  • Aided customers with concierge services including booking assistance, travel information and restaurant recommendations
  • Managed and authorized guest bookings.
  • Maintain security and telecommunications systems
  • Maintained comprehensive logs of all customer and business interactions
  • Ensured adequate supply of inventory items.

Education

B.A. - Criminal justice

Tennessee State University

Skills

  • Microsoft Office
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Excel
  • Troubleshooting devices
  • Data entry
  • Analyzing public policies impacting criminal justice
  • Critical thinking
  • Teamwork skills
  • Tech savvy
  • Leadership
  • Conflict resolution skills
  • Adaptability skills
  • Customer professionalism

Cover Letter

I am writing in response to your online job posting. As a highly motivated, driven and detail-oriented professional, I am currently seeking a position that matches the qualifications and requirements listed for this role. My prior exceptional customer service experience and versatile skill sets would make me a perfect fit for this role. Through the different job titles, I’ve held  throughout my employment journey. I’ve gathered a variety of important skills such as meeting sales goals, being reliable, exceptional customer service experience, coachable, adaptable. I'm able to perform administrative duties, clerical duties and assisting with claims preparation and management. Furthermore, I am technical savvy and superb with technology equipment and PC systems such as windows, IOS systems and Microsoft office products such as excel, word, power point and outlook. I’m confident my personal experience and skill set would make me the ideal candidate for this for this role. At the conclusion of my last role as an Insurance claims specialist, I was in a transitional process of personal development and educational change. Although I have spent time out of office. I have been managing my time wisely preparing for my future career endeavors and strengthening my interpersonal skills. Furthermore,  I have maintained employment by using Walmart Spark delivery service. The experiences I’ve gained from being out of office only strengthen due to my ability to still use my exceptional hands on customer services skills, reliability, interpersonal and tech savvy skills during my employment with spark. I have maintained positive customer engagement and meeting monthly company goals.

In addition, I’m constantly using technology in my everyday life to expand my knowledge of business ventures and educational opportunities. I assure you my skills set will be a perfect fit for your company. I am eager to demonstrate my versatile skill sets and adapt back to the fast past work environment. I am confident that this company is exactly where I need to be to re-enter the workplace. I am looking forward once again to working in a fast past work environment; where I can demonstrate my stellar customer service and diligent work ethic. I enjoy learning from others, collaborating with team members and flourishing. I look forward to the opportunity to speak with you further about this position and the specifics of what I can personally bring to the role. Thank you for taking the time to review my application. 

Sincerely, Da’Yawn Huey-Trotter

Accomplishments

  • Maintained academic success by upholding Deans list throughout my duration of college. Due to my academic achievements and discipline I was able to graduate from college early.

Timeline

Customer Service

Walmart
08.2022 - Current

Insurance Claims Specialist

Sedgwick Insurance co.
11.2021 - 07.2022

OCEO Administ

Asurion Insurance Services
12.2020 - 10.2021

Reimbursement Specialist

Asurion Insurance Services
10.2019 - 11.2020

Premium Technical Support

Asurion Insurance Agency
08.2018 - 09.2019

Legal Intern

Nashville Attorney General
08.2018 - 12.2018

Sales Associate

Sam’s club
05.2018 - 08.2018

Legal Intern

Nashville School of Law
10.2016 - 03.2017

Supervisor

Papaya Clothing
07.2016 - 06.2017

Receptionist

BNA/Best Western
05.2015 - 06.2016

B.A. - Criminal justice

Tennessee State University
Da’Yawn Huey-Trotter