Daydrah Wilson
Peachtree Corners,GA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Manager (Management)/Patient Services
Select Medical Inc.
03.2022 - Current
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies
- Maintain 900 records pertaining to inventory, personnel, orders, supplies, or machine maintenance
- Interpret and communicate work procedures and company policies to staff
- Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Make recommendations to management concerning such issues as staffing decisions or procedural changes
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance
- Compute figures such as balances, totals, or commissions
- Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services
- Coordinate activities with other supervisory personnel or with other work units or departments
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Monitor inventory levels and requisition or purchase supplies as needed
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Administrator
Go World School of Ministries
Regina, Saskatchewan, Canada
01.2022 - Current
- Oversee training activities, respond to student and general public inquiries, assist with managing school of ministry social media platforms, assist with admission procedures, teaching, presenting curriculum materials to students and prospective students, and assist with informing of students, teachers, and other school of ministry administrators locally and internationally
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Senior Benefits Consultant
American Benefit Services
Atlanta, US
03.2017 - Current
- Company Overview: American Benefit Services, Atlanta, GA
- Conduct Benefit Reviews for an assortment of insurance products
- Review existing coverages
- Service existing accounts
- Market/sell Medicare Advantage products
- Market/sell Medicare Supplement products
- American Benefit Services, Atlanta, GA
- Served as a trusted resource for senior management regarding complex benefits-related issues or questions requiring specialized expertise.
- Enhanced overall benefit package attractiveness by conducting market research and benchmarking against industry standards.
- Assisted employees experiencing life-changing events by providing compassionate guidance on updating their benefit elections as needed.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of relevant laws and updating internal policies accordingly.
Director
Divine Providence Global Ministries, Inc.
Duluth, GA
03.2022 - 05.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Financial Services Agent
New York Life Insurance
Atlanta, US
03.2018 - 01.2019
- Company Overview: New York Life Insurance, Atlanta, GA
- Market /sell financial services products
- Service existing insurance & financial service policies
- Retirement Planning & College Planning
- Conduct financial seminars & workshops
- Scheduling financial services appointments
- New York Life Insurance, Atlanta, GA
- Enhanced client communications by implementing digital tools and resources, making information more accessible and convenient for clients.
- Managed a diverse portfolio of investments for clients, ensuring optimal risk-adjusted returns and long-term growth potential.
- Assisted clients in navigating complex tax laws and regulations, minimizing liabilities and maximizing savings opportunities.
- Coordinated with external partners such as tax professionals, attorneys, and insurance agents to provide comprehensive services for clients needs.
Commercial Account Representative
Wells Fargo Insurance
Atlanta, US
01.2015 - 06.2015
- Company Overview: Wells Fargo Insurance, Atlanta, GA
- Assisted with invoicing to international clients via banking system/ online methods
- Prepared and Reviewed technical documents to assure accuracy and completeness
- Monitored status of local policy placements issuing certificates of insurance
- Responding to commercial insurance inquiries during annual renewal period
- Compiled coverage and rating information in an accessible format
- Wells Fargo Insurance, Atlanta, GA
- Coordinated with other departments to ensure seamless delivery of services for commercial clients, leading to higher levels of satisfaction and retention rates.
- Conducted thorough research on competitors'' offerings, enabling our team to better position our products against theirs in sales presentations.
- Created customized proposals and presentations to communicate the benefits of our solutions, leading to increased business opportunities.
- Mentored junior account representatives on best practices for managing commercial accounts, contributing to their professional growth and development.
Insurance Agent
Combined Life Insurance of New York
Elmsford, US
09.2011 - 05.2014
- Company Overview: Combined Life Insurance of New York, Elmsford, NY
- Presented account proposals in a professional and timely manner
- Promoted client retention through high-quality service and follow through
- Finalized and maintained all types of personal lines insurance policies within the agency
- Developed life insurance and commercial insurance leads to meet monthly sales targets
- Researched coverage and premium options and supplied clients with the best coverage available
- Combined Life Insurance of New York, Elmsford, NY
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Marketing Recruiter
Randstad
Elmsford, US
09.2009 - 01.2010
- Company Overview: Randstad Elmsford, NY
- Scheduled respondents for studies based on client specifications
- Adhered to marketing quotas for focus groups
- Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies
- Implemented and evolved high-impact strategies to target new business opportunities and new markets
- Randstad Elmsford, NY
Unit Secretary
Westchester Medical Center
Valhalla, US
02.2003 - 02.2008
- Company Overview: Westchester Medical Center, Valhalla, NY
- Maintained patient records, prepared charts
- Completed patient registration
- Duplicated radiology films
- General admin/reception duties
- Westchester Medical Center, Valhalla, NY
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Education
Master of Arts - Law
Regent University
Virginia Beach, VA12-2025
Bachelor of Science - Business Administration and Management
Colorado Technical University
Colorado Springs, CO07-2024
Associate of Science - Business Administration and Management
Colorado Technical University
Colorado Springs, CO11-2023
High School Diploma -
White Plains High School
01.2000
Skills
- Team Building
- Office Administration
- Networking
- Customer Service
- Management
- Leadership
- Microsoft Office
- Call Center
- Insurance Sales
- Benefits
- Public Relations
- Mass Communication
- Writing
- Clear oral/written communication
- Scheduling and calendar management
- Billing
Certification
- Bachelor of Science in Business Administration, Colorado Technical University, Graduated
- New York Life & Health Insurance License, 09/01/11
- Georgia Life and Health Insurance License, 09/01/14
- National Pharmaceutical Sales Certification, Pending Completion 10/2024
- Social Services Chaplaincy Certification, 08/01/19
- Master of Arts in Law degree, Regent University School of Law, Pending
Aboutme
True, 1 year
Timeline
Office Manager (Management)/Patient Services
Select Medical Inc.
03.2022 - Current
Director
Divine Providence Global Ministries, Inc.
03.2022 - 05.2024
Administrator
Go World School of Ministries
01.2022 - Current
Financial Services Agent
New York Life Insurance
03.2018 - 01.2019
Senior Benefits Consultant
American Benefit Services
03.2017 - Current
Commercial Account Representative
Wells Fargo Insurance
01.2015 - 06.2015
Insurance Agent
Combined Life Insurance of New York
09.2011 - 05.2014
Marketing Recruiter
Randstad
09.2009 - 01.2010
Unit Secretary
Westchester Medical Center
02.2003 - 02.2008
High School Diploma -
White Plains High School
Master of Arts - Law
Regent University
Bachelor of Science - Business Administration and Management
Colorado Technical University
Associate of Science - Business Administration and Management
Colorado Technical University