Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daydreanne Holloway

Texarkana

Summary

Accommodating Customer Support Specialist with documented history
of exceeding customer and patron expectations. Calm and composed in
stressful situations with successful record of reducing customer
dissatisfaction through acknowledgment, decisive communication and
focused solutions. Expert at finding win-win solutions

Overview

8
8
years of professional experience

Work History

Member Service Representative

NCD DENTAL (REMOTE)
03.2022 - 04.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed customer conflicts and challenging situations by staying calm accessing internal knowledge bases to develop strategic solution's.
  • Processed cash and check deposits every day.
  • Audited customer account information to identify issues and develop solutions.
  • Displayed strong telephone etiquette, effectively handling difficult calls. Answered questions and informed customers of current sales and promotions. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.

Call Center Agent

Lynx
11.2019 - 02.2022
  • Provided support to members regarding account inquiries, processing, transactions, and resolving issues.
  • Answered incoming calls regarding membership benefits and services.
  • Assisted with opening of new accounts and processed account maintenance requests.
  • Tracked customer feedback through surveys or other methods to identify trends.
  • Performed cash handling duties such as deposits and withdraws for members.


ADMIN ASSISTANT

CRS LLC
09.2016 - 08.2018
  • Inventoried and ordered supplies for office.
  • Managed physical and digital flies, monitored spreadsheets and updated reports to coordinate project materials.
  • Processed financial documents, contracts, expense
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff. Received and routed incoming calls and correspondence to promote timely communication.
  • Processed financial documents, contracts, expense reports and invoices,
  • Managed incoming and outgoing mail, filling and meeting coordination.

Education

High School Diploma -

Dekalb High School
De Kalb, TX
06.2010

Skills

  • Creative Problem Solving
    Customer Retention Strategies
    Upbeat and Positive Personality
    Transaction Processing
    Data Entry
    45 wpm Typing Speed
    Verbal and Written Communication Calm
    and Professional Under Pressure
    Multitasking and Prioritization

    Order and Refund Processing De-
    escalation Techniques

    Billing Adjustments and Refunds
    Computer Skills
    Sales and Upselling
    Relationship Building
    Policies and Procedures Adherence
    Team-Oriented and Cooperative
    Inbound and Outbound Calling Microsoft
    Office Multi-Line Phone Systems
    Administrative and Office Support

Timeline

Member Service Representative

NCD DENTAL (REMOTE)
03.2022 - 04.2024

Call Center Agent

Lynx
11.2019 - 02.2022

ADMIN ASSISTANT

CRS LLC
09.2016 - 08.2018

High School Diploma -

Dekalb High School

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Daydreanne Holloway