Daydreonah Simmons
Memphis,TENNESSEE
Summary
Numerous years of experience in handling customer inquiries, resolving complaints, and providing exceptional service to ensure customer satisfaction in various settings. Very confident in the ability to handle any situation that may arise and am dedicated to finding solutions that meet both the customer's needs and the company's goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Results CX
12.2021 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Forward Air Corporation
01.2020 - 11.2021
- The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication
- Answer incoming customer calls and provide detail information
- Notify customers daily of freight availability
- Data entry
- Maintain a driver sign in log
- Maintain a cash log file
- Maintain files in order and as outlined in the operations procedures and policy manual
- Perform daily audits on all outbound shipments
- Arrive inbound manifest and close out outbound manifest in the AS400
- Consistently monitor e-mail request and provide detail information in a timely fashion
- Regular and dependable attendance
- Prepare in-bond documentation
- Acceptance of “containers” and proper documentation
- Office cleanliness: vacuum and trash empty
- Process dock receipt for export bookings and maintain spreadsheet
Receptionist
Larry Ferguson's Insurance
06.2018 - 11.2019
- Answers incoming calls, within three rings, positively and warmly.
- Accurately directs caller to the appropriate people courteously and professionally.
- Returns to calls placed on hold every 45 seconds, giving the caller the option to continue holding or to leave a message.
- Answers client inquiries, as needed, or directs the inquiry to the person best able to answer.
- Takes and delivers accurate phone messages, with call back numbers, area codes, and names legibly written and promptly relays messages to the proper person.
- Greets incoming clients and visitors in a friendly and positive way. Quickly notifies the person being visited.
- Maintains a neat and tidy reception area, clearing up any clutter on an ongoing basis, and maintains a professional, comfortable general office atmosphere.
- Waters all common-area Agency plants as needed.
- Offers coffee or other refreshments to clients or visitors who are waiting to visit agency staff.
- Keeps an up-to-date calendar of all employees, noting when they are away from the office and their expected return time.
- Keeps the workroom/mail area and conference rooms neat and in order, including end of day tasks such as cleanup, lights, trash, etc.
Environmental Services Associate
Saint Francis Hospital-Memphis
09.2017 - 04.2018
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Verified cleanliness and organization of storage areas and carts.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Documented and reported necessary facility and building repairs observed.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
Cashier/Front End Services
Walmart
02.2017 - 07.2017
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Education
Currently Attending - Business Administration And Management
Strayer University
Online Campus12.2024
High School Diploma -
Bolton High School
Arlington, TN05.2017
Skills
- Microsoft Word (4 years)
- Excel (4 years)
- Powerpoint (4 years)
- Quickbooks (2 years)
- Google Sheets (3 years)
- Wordpress (2 years)
- Customer Service (7 years)
- Typing Speed: 60 wpm
Timeline
Customer Service Representative
Results CX
12.2021 - Current
Customer Service Representative
Forward Air Corporation
01.2020 - 11.2021
Receptionist
Larry Ferguson's Insurance
06.2018 - 11.2019
Environmental Services Associate
Saint Francis Hospital-Memphis
09.2017 - 04.2018
Cashier/Front End Services
Walmart
02.2017 - 07.2017
Currently Attending - Business Administration And Management
Strayer University
High School Diploma -
Bolton High School