Daye Collins
Conroe
Summary
Results-driven Quality Assurance specialist with a strong foundation in compliance standards and process optimization. Leveraged analytical skills to identify quality trends, leading to proactive measures that significantly reduced defect rates. My ability to collaborate with diverse teams has enhanced the effectiveness of quality management initiatives. Committed to driving continuous improvement and delivering exceptional quality outcomes, I offer unique insights and solutions to elevate product standards.
Overview
7
7
years of professional experience
Work History
Quality Assurance Administration
Coca Cola Southwest Beverages
12.2024 - Current
- Conducted detailed inspections and audits to identify discrepancies and areas for improvement in processes and products.
- Developed and executed comprehensive testing plans to ensure product quality and compliance with industry standards.
- Collaborated with cross-functional teams to address quality issues and implement corrective actions effectively.
- Analyzed quality data metrics to identify trends and proactively mitigate risks associated with product quality.
- Utilized quality management software to track defects and monitor project progress, enhancing overall efficiency.
- Facilitated training sessions for team members on quality assurance best practices and regulatory requirements.
- Created and maintained detailed documentation of quality processes, ensuring transparency and adherence to standards.
- Assisted in the development of quality management systems to enhance operational efficiency and effectiveness.
- Participated in regular quality review meetings to discuss findings and promote a culture of continuous improvement.
- Conducted root cause analysis on identified quality failures, leading to actionable insights and improvements.
- Monitored supplier performance to ensure adherence to quality standards and timely delivery of materials.
- Implemented process improvements that resulted in a 15% reduction in defect rates over a six-month period.
- Collaborated with product development teams to incorporate quality standards early in the design process.
Junior Banker Administration
Goldman Sachs
01.2024 - 12.2024
- Developed and maintained accurate financial records using industry-standard software such as Excel and QuickBooks.
- Collaborated with senior bankers to identify opportunities for cross-selling bank products and services to clients.
- Conducted regular audits of client accounts to ensure accuracy and compliance with banking policies.
- Participated in team meetings to discuss strategies for improving operational efficiency and client engagement.
- Managed daily operations and ensured smooth workflow within the banking department.
- Monitored and reported on account activity to identify potential fraud or discrepancies.
Patient Coordinator
Kaiser Permanente
01.2023 - 10.2023
- Coordinated patient appointments and managed scheduling systems to optimize provider availability and enhance patient satisfaction.
- Developed and maintained effective communication with patients, ensuring they were informed about treatment plans and follow-up care.
- Implemented a new electronic health record (EHR) system that improved patient data retrieval speed by 30%.
- Assisted in the preparation of patient documentation and ensured compliance with healthcare regulations.
- Collaborated with medical staff to streamline patient intake processes, reducing wait times by an average of 15 minutes.
- Managed patient inquiries and concerns with professionalism, resulting in a 95% satisfaction rating in feedback surveys.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
Insurance Sales Agent
Kemper Insurance
07.2020 - 12.2022
- Developed and maintained strong client relationships, resulting in a 30% increase in referrals within the first year.
- Achieved and consistently exceeded sales targets by leveraging strategic prospecting and networking techniques.
- Collaborated with underwriters to expedite policy issuance, reducing processing time by 20%.
- Utilized CRM software to track leads and manage client interactions effectively.
- Initiated community outreach initiatives to raise awareness about insurance benefits.
Customer Care Manager
John Moore Services
07.2018 - 08.2022
- Developed and implemented customer service strategies that improved customer satisfaction ratings by 25% within one year.
- Fostered a team-oriented environment, leading a group of 15 customer service representatives to exceed performance goals.
- Utilized CRM software to track customer interactions and streamline communication, resulting in a 30% reduction in response time.
- Collaborated with cross-functional teams to develop and launch a new support portal, enhancing customer self-service options.
- Developed key performance indicators (KPIs) to measure team performance and implemented regular review meetings to track progress.
- Established a recognition program to reward outstanding team performance and boost morale.
Education
Master of Science (MS) - Healthcare management
Colorado Tech University
Conroe01.2026
Bachelor of Arts - Communication Major
University of Oklahoma
Norman, OK01.2017
Skills
- Compliance Standards
- Continuous Improvement
- Problem Solving
- Adaptability
- Attention to Detail
- mandatory training requirements for the outpatient scheduling processes Ensures all appointments are scheduled timely and the provider and patient's desired dates are met
- Leadership
- Communication
- Teamwork
- Collaboration
- Data Metrics
- Risk Analysis
- Process Improvement
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Facilitator
- Training & Mentoring
- Meeting Planning
- Invoice Processing
- Calendar Management
- Travel Coordination
- Appointment Scheduling
- Clerical Support
- Office Administration
- Expense Reporting
- Bookkeeping
- Deadline-Oriented
Timeline
Quality Assurance Administration
Coca Cola Southwest Beverages
12.2024 - Current
Junior Banker Administration
Goldman Sachs
01.2024 - 12.2024
Patient Coordinator
Kaiser Permanente
01.2023 - 10.2023
Insurance Sales Agent
Kemper Insurance
07.2020 - 12.2022
Customer Care Manager
John Moore Services
07.2018 - 08.2022
Master of Science (MS) - Healthcare management
Colorado Tech University
Bachelor of Arts - Communication Major
University of Oklahoma
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