Dayerlin Alvarado
Framingham,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Proven ability in data entry and complex problem-solving, consistently enhancing store organization and customer satisfaction. Recognized for being sweet and kind with clients and vendors while maintaining a clean and efficient work environment.
Overview
5
5
years of professional experience
Work History
Manager's Assistant
Michael J Hynes Auto Repair
Chestnut Hill, MA
09.2022 - Current
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- In charge of paying statements before due dates.
- Facilitated neat and engaging discussions with customers to uncover needs and concerns.
- Facilitate customer interactions with insurance companies to enhance service satisfaction.
Manager
Wendys Restaurant
Milford , MA
04.2020 - 09.2022
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Directed recruitment, hiring, and training of new staff members.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Milford High School
Milford, MA05-2020
Skills
- Decision-making
- Office management
- Customer service
- Multitasking and organization
- Adaptability and flexibility
- Reliable and punctual
- Task prioritization
- Problem solving
Languages
Spanish
Professional
English
Professional
Affiliations
- Does makeup on her free time.
- Created a bond with many customers by doing their makeup.
- Worked as Makeup artist on her own.
Timeline
Manager's Assistant
Michael J Hynes Auto Repair
09.2022 - Current
Manager
Wendys Restaurant
04.2020 - 09.2022
High School Diploma -
Milford High School
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