Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dayesha Dunham

Houston,TX

Summary

Dedicated Ed-Tech professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience

Work History

Customer Success Specialist

Kami
04.2024 - Current
  • Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
  • Collaborated with over 5 cross-functional teams to advocate for customer needs and drive product improvements by 70%.
  • Implemented process improvements that resulted in increased efficiency within the Customer Success team.
  • Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance with over 50 users a day.

Customer Support Analyst

Amplify
10.2023 - 04.2024
  • Tracked changing software and technologies with potential to impact customer requirements.
  • Identified trends in client requests and helped management get ahead of ongoing problems.
  • Troubleshot problems with software, hardware and networking for users.
  • Worked within task management system to receive, manage, and close support requests.

Instructional Coach (Contract)

Houghton Mifflin Harcourt Publishing Company
06.2023 - 09.2023
  • Coached 30 teachers at a time to improve practices through professional development and modeling instructional strategies.
  • Enhanced teacher effectiveness by providing individualized coaching and professional development opportunities.
  • Assisted new teachers acclimate quickly into their roles through comprehensive mentoring programs and ongoing support.
  • Analyzed student data, diagnosed instructional needs, and identified research-based instructional strategies.

District Literacy Specialist

Goose Creek Consolidated School District
07.2022 - 06.2023
  • Enhanced student learning by collaborating with teachers to develop differentiated instruction strategies.
  • Collaborated with more thank 50 colleagues to plan district-wide literacy events, cultivating culture of shared responsibility for student success in reading and writing.
  • Served mentor for new teachers, providing guidance and support in developing effective literacy instruction practices 5 days a week.
  • Provided targeted over 30 professional development opportunities for teachers on literacy instruction techniques and strategies.

Interventionist

Sheldon ISD
08.2019 - 06.2022
  • Collaborated with 25 teachers to assess needs, set objectives, and discuss strategies.
  • Conducted small group instruction of 5 learners focusing on specific skill areas, allowing for targeted remediation efforts within the classroom setting.
  • Maintained accurate records of student performance data, ensuring timely reporting of progress reports to relevant stakeholders.
  • Utilized technology tools effectively to enhance instruction delivery during intervention sessions while maintaining a high level of student engagement by 65%.

Elementary Lead Teacher

Houston ISD
02.2014 - 06.2019
  • Served as a mentor for 5 new teachers, sharing best practices and offering support during their transition into the profession.
  • Promoted an inclusive classroom environment by celebrating diversity and addressing instances of bias or discrimination.
  • Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
  • Increased parent involvement by 80% by fostering strong relationships and maintaining open lines of communication.

Education

Masters of Education - Teaching Leadership

Lamar University
Beaumont, TX
08-2019

Bachelor of Science - Interdisciplinary Studies

Prairie View A&M University
Prairie View, TX
12-2013

Skills

  • Feedback collection
  • Sales Support
  • Customer Segmentation
  • CRM Software
  • Customer Relationship Building
  • Problem-Solving
  • Scheduling and Coordinating
  • Performance Tracking and Evaluation
  • Customer onboarding
  • Teamwork and Collaboration
  • Problem Resolution
  • Training and Development
  • Excellent communication abilities
  • Teaching strategies

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Supervised team of 50+ staff members.
  • Resolved product issue through consumer testing.

Timeline

Customer Success Specialist

Kami
04.2024 - Current

Customer Support Analyst

Amplify
10.2023 - 04.2024

Instructional Coach (Contract)

Houghton Mifflin Harcourt Publishing Company
06.2023 - 09.2023

District Literacy Specialist

Goose Creek Consolidated School District
07.2022 - 06.2023

Interventionist

Sheldon ISD
08.2019 - 06.2022

Elementary Lead Teacher

Houston ISD
02.2014 - 06.2019

Masters of Education - Teaching Leadership

Lamar University

Bachelor of Science - Interdisciplinary Studies

Prairie View A&M University

Similar Profiles

CREATE PROFILE
Dayesha Dunham