Summary
Overview
Work History
Education
Skills
LANGUAGES
Awards
Timeline
Generic

Dayhana Posada

Houston

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Pizza Hut
07.2022 - 07.2023
  • Greeted customers and provided friendly customer service.
  • Balanced cash drawers at the end of each shift.
  • Maintained cleanliness of the checkout area by sweeping floors, and emptying trash cans.
  • Verified that all coupons were valid before processing them into the system.
  • Observe all health and safety regulations while performing job duties.
  • Built loyal clients through friendly interactions and consistent appreciation.
  • Restocking materials as needed.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.

To Go Position

Gringo’s Tex Mex
03.2024 - 05.2025
  • Greeted customers and provided them with menus.
  • Provides customer service by answering questions, addressing complaints, and resolving issues promptly.
  • Assisted guests with selecting food items based on dietary needs or preferences.
  • Processed payments accurately using the POS system.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Performs opening and closing duties such as cleaning work areas, and restocking supplies.
  • Communicate effectively between the kitchen staff and customers regarding order status.
  • Demonstrate knowledge of menu items by providing detailed descriptions upon request.
  • Maintain safe food handling practices to prevent germ spread.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Receptionist

Holman Medical Associates PA Clinic
05.2025 - 06.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • verified insurance through website and calling them.

Intern

Harmony School of Exploration- Houston
06.2025 - Current
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

BBA - Business Management

Houston Christian University
Houston, TX
08.2024

High School Diploma -

Harmony Science Academy
Houston, TX
05.2024

Skills

  • Critical thinking abilities
  • Problem-solving skills
  • Communication skills
  • Customer service
  • Creativity
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Active Listening
  • Flexible and adaptable
  • Multitasking Abilities
  • Critical thinking
  • Organization and time management
  • Calm under pressure
  • Decision-making

LANGUAGES

English
Spanish

Awards

A & B Honor Rolls in High School.

Timeline

Intern

Harmony School of Exploration- Houston
06.2025 - Current

Receptionist

Holman Medical Associates PA Clinic
05.2025 - 06.2025

To Go Position

Gringo’s Tex Mex
03.2024 - 05.2025

Customer Service Cashier

Pizza Hut
07.2022 - 07.2023

BBA - Business Management

Houston Christian University

High School Diploma -

Harmony Science Academy

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