Dayhanara Vega
Monroe,NC
Summary
Accommodating Behavioral Technician committed to helping children and young adults meet potential in society. Familiar with symptomatology of diagnosed mental disorders and addictions. Dynamic and decisive professional offering Months of experience working with people suffering from mental illness or behavioral problems. Polished in assisting in creating and implementing clients' designated interventions and behavioral plans. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Behavioral Technician
Solving Autism
06.2023 - Current
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
- Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Barista
Barista, Starbucks
08.2021 - 06.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Education
High School Diploma -
Porter Ridge High School
Indian Trail, NC05.2023
Skills
- Family Relations Expertise
- Process Payments
- Customized Menus
- Credit Card Transactions
- Group Assistance
- Hygiene Support
- Behavioral Skills Development
- Language Skills Development
- Group Activities
- Counter Restocking
- Beverage Preparation
- Counter Cleaning and Sanitation
Languages
Spanish
Native or Bilingual
Timeline
Behavioral Technician
Solving Autism
06.2023 - Current
Barista
Barista, Starbucks
08.2021 - 06.2023
High School Diploma -
Porter Ridge High School
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