Dayisel Lopez
Miami,FL
Summary
Bilingual, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Cleaning Services
Cano Health
10.2015 - 12.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed estimates by costing materials, supplies, and labor.
- Developed process improvements to enhance overall delivery of service.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Monitored and maintained organized work space, confirming efficient operations.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items, and trash from customer areas.
- Worked with elder patients, making sure there was no accidents or injuries.
- Maintained good communication skills and costumer service with elder patients.
Education
High School Diploma -
Preuniversitario Tomas David Royo
Havana, Cuba04.1995
Skills
- Positive attitude
- Client relationship building
- Customer service excellence
- Organizational skills
- Complaint handling
- Team collaboration
- Workflow management
- Goal-oriented mindset
- Analytical skills
Timeline
Cleaning Services
Cano Health
10.2015 - 12.2023
High School Diploma -
Preuniversitario Tomas David Royo