Dayja Boots
York,PA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Diligent Healthcare Professional.
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Healthcare Support Worker
BAYADA
03.2024 - Current
- Provided compassionate care to patients, ensuring comfort and emotional support.
- Assisted healthcare professionals with daily patient care tasks, enhancing team efficiency.
- Monitored patient vital signs, documenting changes promptly for medical review.
- Implemented infection control protocols, maintaining a safe environment for patients and staff.
IT Technician
Probitas Technology
02.2024 - 03.2025
- Troubleshot hardware and software issues to ensure optimal system performance.
- Maintained inventory of IT supplies and equipment for efficient operation.
- Configured and deployed new workstations, ensuring compliance with company standards.
- Assisted in network administration, monitoring system health and performance indicators.
- Documented technical procedures and user guides to enhance team knowledge base.
- Evaluated emerging technologies to recommend enhancements for existing systems infrastructure.
- Maintained office PCs, networks and mobile devices.
Healthcare Customer Service Representative
Maximus Healthcare
01.2023 - 03.2024
- Resolved customer inquiries regarding healthcare services and benefits efficiently.
- Educated clients on available healthcare programs and resources to enhance service utilization.
- Processed insurance claims and verified patient eligibility for various services accurately.
- Collaborated with healthcare providers to ensure timely resolution of client issues and concerns.
IT Tech
Concentrix
06.2022 - 03.2023
- As a IT Tech , I perform the duties of troubleshooting Apple devices
- Setting Up services for devices
- Taking payments from customers who are interested in purchasing a new device
- I record Data for the next advisor
- Keep Confidentiality of my Clients
healthcare provider
Clark resources
09.2021 - 05.2022
- My duties as a Healthcare provider Are
- Appointing New healthcare to those Clients in need
- Setting Clients up with Doctor Appointments
- Keeping Data of Clients & Revising to make sure Data is accurate in the System
- Calling Clients to make sure their needs are met with the new health insurance that has been provider for them
Customer Rep
Bath Fitter
09.2019 - 03.2020
- As a Customer sales Rep my duties was
- To Set up Technician appointments for customers who wanted their bathroom remodeled
- Make Cold Calls for previous interested clients
Education
High School Diploma -
William Penn
York, PA06-2017
Skills
- IT Tech Experienced
- Data Entry Skillful
- Senior advisor Skillful
- Patient safety
- Patient care
- Vital signs monitoring
- Emotional resilience
- Customer service
- Active listening
- Data entry
- Critical thinking
- Customer relations
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- MT - Medical Technologist
- Certified CPR thorough Bayada Healthcare
Languages
English
Full Professional
Timeline
Healthcare Support Worker
BAYADA
03.2024 - Current
IT Technician
Probitas Technology
02.2024 - 03.2025
Healthcare Customer Service Representative
Maximus Healthcare
01.2023 - 03.2024
IT Tech
Concentrix
06.2022 - 03.2023
healthcare provider
Clark resources
09.2021 - 05.2022
Customer Rep
Bath Fitter
09.2019 - 03.2020
High School Diploma -
William Penn