Dayja Merritt
Norfolk,VA
Summary
Professional healthcare support specialist with strong focus on patient care and safety. Skilled in efficiently transporting patients, ensuring comfort, and maintaining confidentiality. Known for effective teamwork, adaptability, and achieving positive outcomes in fast-paced environments. Reliable, compassionate, and well-versed in handling medical equipment and adhering to protocols.
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Transporter
George Washington University Hospital
01.2023 - 04.2025
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
Patient Care Coordinator
So Others Might Eat SOME
01.2022 - 08.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Behavior Technician
Grafton Public Schools
03.2020 - 01.2022
- Worked as part of collaborative team to address changing needs of children and families.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Facilitated social skills development in group settings, fostering improved peer interactions.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Food Service Worker
George Washington University Hospital
01.2018 - 03.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
High School Diploma -
Granby High School
Norfolk, VA03-2017
Skills
- Patient communication
- Patient safety
- Patient confidentiality
- HIPAA compliance
- Appointment scheduling
- Patient relations
- Multitasking
- Customer service
- Cleaning and sanitation
- Fast-paced environment
- Insurance verification
- Patient documentation
Certification
- Mental Health First Aid Certification - Mental Health First Aid USA.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Serve Safe/ Food Handlers
Languages
English
Full Professional
Timeline
Patient Transporter
George Washington University Hospital
01.2023 - 04.2025
Patient Care Coordinator
So Others Might Eat SOME
01.2022 - 08.2024
Behavior Technician
Grafton Public Schools
03.2020 - 01.2022
Food Service Worker
George Washington University Hospital
01.2018 - 03.2020
High School Diploma -
Granby High School
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