Dayja Merritt
Washington,DC
Summary
Skilled Patient Care Coordinator with a proven track record at Sentara Norfolk General Hospital, adept in HIPAA compliance and patient relations. Demonstrates critical thinking and exceptional organizational skills, enhancing patient care and streamlining insurance processes. Achieved significant improvements in patient-provider communication, leveraging both hard and soft skills to exceed healthcare expectations. Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Sentara Norfolk General Hospital
01.2022 - 08.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Behavior Technician
Grafton Public Schools
03.2020 - 01.2021
- Worked as part of collaborative team to address changing needs of children and families.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Facilitated social skills development in group settings, fostering improved peer interactions.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Resident Aide
ForKids
01.2018 - 04.2020
- Supported physical therapy goals by assisting residents with exercises and stretches under the guidance of licensed therapists.
- Delivered meal assistance services to residents who required additional support during mealtimes, ensuring adequate nutrition intake for each individual''s dietary needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
- Remained alert to problems or health issues of clients and competently responded.
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
Education
Associate of Applied Science -
Tidewater Community College
Norfolk, VA08-2021
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Customer Service
- Patient Relations
- Insurance Verification
- Patient Care
Certification
- Mental Health First Aid Certification - Mental Health First Aid USA.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Timeline
Patient Care Coordinator
Sentara Norfolk General Hospital
01.2022 - 08.2024
Behavior Technician
Grafton Public Schools
03.2020 - 01.2021
Resident Aide
ForKids
01.2018 - 04.2020
- Mental Health First Aid Certification - Mental Health First Aid USA.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Associate of Applied Science -
Tidewater Community College
Similar Profiles
Blake LeebrickBlake Leebrick
Certified (Licensed) Surgical Assistant at Sentara Health (Sentara Norfolk General Hospital)Certified (Licensed) Surgical Assistant at Sentara Health (Sentara Norfolk General Hospital)
Christina TolentinoChristina Tolentino
OR Circulator at Sentara Norfolk General HospitalOR Circulator at Sentara Norfolk General Hospital
Keaosha LEWISKeaosha LEWIS
Postpartum Registered Nurse at Sentara Norfolk General HospitalPostpartum Registered Nurse at Sentara Norfolk General Hospital