Dayja Robinson
Yazoo City,MS
Summary
Adept at uncovering financial discrepancies and enhancing system security, my tenure at Wells Fargo honed my investigation techniques and data accuracy skills. Leveraging expertise in transaction monitoring and building rapport, I significantly improved fraud detection processes. My background also includes technical support and data entry, showcasing a versatile skill set in maintaining confidentiality and ensuring data integrity.
Overview
5
5
years of professional experience
Work History
Fraud Specialist
Wells Fargo
07.2022 - 05.2024
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Assisted in the development of policies and procedures related to fraud prevention and detection.
- Developed strategies and procedures to prevent, detect and investigate potential fraud incidents.
Technical Support Representative
Apple
01.2021 - 06.2022
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Ensured compliance with company policies and procedures regarding technical support operations.
Data Entry Clerk
CVS Healthcare
08.2019 - 01.2021
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Education
High School Diploma -
East Ridge High School
Clermont, FL05-2018
Skills
- Transaction monitoring
- Internal controls
- Investigation techniques
- Banking operations
- Evidence collection
- AML compliance
- Building rapport
- Call handling
- Performance tracking
- Script adherence
- Document processing
- Proofreading
- Data transcription
- Verifying data accuracy
- Maintains confidentiality
- Data accuracy
- Desktop support
- Application support
- Call recordkeeping
- Software diagnosis
- Network diagnostics
- User credential management
Timeline
Fraud Specialist
Wells Fargo
07.2022 - 05.2024
Technical Support Representative
Apple
01.2021 - 06.2022
Data Entry Clerk
CVS Healthcare
08.2019 - 01.2021
High School Diploma -
East Ridge High School
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