Dayjabree Spears
West Valley City
Summary
Dynamic Behavioral Technician with extensive experience skilled in medication administration and client engagement strategies. Proven ability to train staff and enhance patient progress through effective communication and active listening. Committed to maintaining safety protocols while fostering a supportive environment for clients.
Overview
11
11
years of professional experience
Work History
Behavioral Technician
Diamond Recovery Center
Kaysville
08.2024 - Current
- Monitored and documented patient behavior and progress daily.
- Transported clients to and from meetings and gym
- Organized clients medication
- Sent in refills to pharmacy for clients medication refills
- Trained new staff on behavioral techniques and treatment protocols.
- Observed client interactions with peers and provided feedback as needed.
- Ensured safety of all individuals at the facility by following established protocols and procedures.
- Assisted clients with daily activities and personal care needs.
- Maintained a clean and safe environment for staff and clients.
- Facilitated group sessions to encourage client participation and engagement.
- Documented client progress and reported observations to supervisors.
- Trained new staff on operational procedures and client interaction protocols.
- Administered prescribed medications to patients according to established protocols.
- Reviewed patient charts prior to administering any new medications.
Customer Service Representative
Willis Towers Watson Via Benefits
South Jordan
08.2020 - 03.2024
- I was a customer service representative that would answer incoming phone calls and would help the clients with their HRA accounts and and also get them appointments scheduled to get their insurance policy’s.
Customer Service Receptionist
KAL Medical Supplies
10.2018 - 03.2019
- Responsible for taking inbound calls, outbound client calls, contacted doctors office for client files, created client files, orders and deliveries
Support Staff Member
Copper Sage Recovery
Bluffdale
04.2018 - 09.2018
- Scheduled and ran meetings
- transportation to and from meetings ,
- medication administration
- client supervision.
- Provided emotional support through active listening and empathetic communication.
- Assisted clients with daily activities and personal care needs.
- Maintained a clean and safe environment for staff and clients.
- Documented client progress and reported observations to supervisors.
Support Staff Member
Renaissance Ranch
Bluffdale
08.2016 - 08.2017
- Scheduled and ran meetings
- Transported clients to meetings
- medication Administration
- client supervision
- Organized medication files and prescriptions
- Assisted clients with daily activities and personal care needs.
- Maintained a clean and safe environment for staff and clients.
- Collaborated with recovery team to develop individualized support plans.
- Facilitated group sessions to encourage client participation and engagement.
- Documented client progress and reported observations to supervisors.
- Provided emotional support through active listening and empathetic communication.
- Participated in regular team meetings to discuss current projects and goals.
Server
Tepanyaki
03.2016 - 08.2016
- Actively participated in team work
- Great multitasking skills
- Great customer service skills
- Organized and attention to detail with accuracy
Customer Service Representative
Black Turtle Services
10.2015 - 01.2016
- Responsible for taking inbound calls
- Provided fast and accurate solutions to meet a customers' needs
- Enrolled and educated customers about all the different health care options available
- Highly proficient in using multiple screen applications and computer programs to complete tasks
Cashier
Flying J
06.2015 - 10.2015
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and check transactions with accuracy.
Cashier
Walmart
02.2015 - 06.2015
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and check transactions with accuracy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Server
Outback Steakhouse
07.2014 - 01.2015
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area during service.
- Processed customer orders accurately using point-of-sale system.
- Addressed customer inquiries and resolved issues effectively and promptly.
- Recommended menu items based on guest preferences and dietary needs.
Education
High School Diploma -
Jordan High School
Sandy, UT01.2010
Skills
- Behavioral observation
- Medication administration
- Client transportation
- Progress documentation
- Client engagement strategies
- Team collaboration
- Effective communication
- Active listening
- Problem solving
- Patient documentation
- Client supervision
- Emotional support provision
- Conflict resolution
- Safety protocol compliance
- Policy enforcement
- Meeting coordination
- Teamwork and collaboration
Timeline
Behavioral Technician
Diamond Recovery Center
08.2024 - Current
Customer Service Representative
Willis Towers Watson Via Benefits
08.2020 - 03.2024
Customer Service Receptionist
KAL Medical Supplies
10.2018 - 03.2019
Support Staff Member
Copper Sage Recovery
04.2018 - 09.2018
Support Staff Member
Renaissance Ranch
08.2016 - 08.2017
Server
Tepanyaki
03.2016 - 08.2016
Customer Service Representative
Black Turtle Services
10.2015 - 01.2016
Cashier
Flying J
06.2015 - 10.2015
Cashier
Walmart
02.2015 - 06.2015
Server
Outback Steakhouse
07.2014 - 01.2015
High School Diploma -
Jordan High School