Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

DAYJAH JACKSON

Customer Service Representative
Chandler,Arizona

Summary

Skilled team player with a strong background in customer service environmnents Works well independently to handle all assigned tasks. Quick learner with good computer abilities

Overview

5
5
years of professional experience

Work History

Full Time Nanny /childcare Worker

Private Employer
Yuma , Az
01.2022 - Current
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Planned and guided age-appropriate tasks like reading, crafts and Type.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Liaised with parents and guardians to discuss child progress.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Worked with children to develop good cognitive, physical and language skills.
  • Assisted in potty training and other daily hygiene activities to support child development.

Marketing Manager

What Do You Think Marketing ?
Yuma , AZ
09.2020 - 01.2022
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Researched developing trends to stay updated with new ideas and marketing practices.
  • Used data analytics to track lead generation campaigns and improve quality.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Conducted market research to identify new opportunities and target markets.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

Technical Support / Sales Representative

Asurion
Yuma, AZ
09.2020 - 01.2022
  • Diagnosed technical issues, identifying, and implementing corrective solutions
  • Supported customers by quickly investigating and resolving hardware and software issues
  • Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored systems in operation and quickly troubleshot errors.
  • Installed, configured and maintained computer systems and network connections.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Customer Service Representative

Convey Health
Yuma, AZ
05.2019 - 09.2020
  • Recommended products and services to members and educated customers about relevant offerings
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns
  • Provided solutions, recommendations, and replacements, Using an empathetic approach and demeanor.

Caregiver

Home Supportive Services
Yuma, AZ
02.2018 - 06.2019
  • Maintained a safe, nurturing environment for children and followed prescribed procedures for optimal care
  • Documented the daily activities, attendance and other information for every child to update facility records and parent review.

Education

Medical Billing Certification - undefined

DeVry University
06.2018 - 4 2020

AS - Business

Antelope Valley College
05.2016 - 9 2017

Skills

Flexibility and Adaptabilityundefined

Timeline

Full Time Nanny /childcare Worker

Private Employer
01.2022 - Current

Marketing Manager

What Do You Think Marketing ?
09.2020 - 01.2022

Technical Support / Sales Representative

Asurion
09.2020 - 01.2022

Customer Service Representative

Convey Health
05.2019 - 09.2020

Medical Billing Certification - undefined

DeVry University
06.2018 - 4 2020

Caregiver

Home Supportive Services
02.2018 - 06.2019

AS - Business

Antelope Valley College
05.2016 - 9 2017
DAYJAH JACKSONCustomer Service Representative