DAYJAH JACKSON
Customer Service Representative
Chandler,Arizona
Summary
Skilled team player with a strong background in customer service environmnents Works well independently to handle all assigned tasks. Quick learner with good computer abilities
Overview
5
5
years of professional experience
Work History
Full Time Nanny /childcare Worker
Private Employer
Yuma , Az
01.2022 - Current
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Planned and guided age-appropriate tasks like reading, crafts and Type.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Liaised with parents and guardians to discuss child progress.
- Utilized positive reinforcement techniques to encourage good behavior.
- Worked with children to develop good cognitive, physical and language skills.
- Assisted in potty training and other daily hygiene activities to support child development.
Marketing Manager
What Do You Think Marketing ?
Yuma , AZ
09.2020 - 01.2022
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Used data analytics to track lead generation campaigns and improve quality.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Conducted market research to identify new opportunities and target markets.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Technical Support / Sales Representative
Asurion
Yuma, AZ
09.2020 - 01.2022
- Diagnosed technical issues, identifying, and implementing corrective solutions
- Supported customers by quickly investigating and resolving hardware and software issues
- Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Installed, configured and maintained computer systems and network connections.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service Representative
Convey Health
Yuma, AZ
05.2019 - 09.2020
- Recommended products and services to members and educated customers about relevant offerings
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Provided solutions, recommendations, and replacements, Using an empathetic approach and demeanor.
Caregiver
Home Supportive Services
Yuma, AZ
02.2018 - 06.2019
- Maintained a safe, nurturing environment for children and followed prescribed procedures for optimal care
- Documented the daily activities, attendance and other information for every child to update facility records and parent review.
Education
Medical Billing Certification - undefined
DeVry University
06.2018 - 4 2020
AS - Business
Antelope Valley College
05.2016 - 9 2017
Skills
Flexibility and AdaptabilityFast LearnerEffective TimeManagementAbility to MultitaskMarketing and Sales
Critical Thinking
Problem SolvingAbility to Work UnderPressureCreativityLeadership SkillsDecision MakingInterpersonal SkillsConflict ResolutionCommunication SkillsCustomer ServiceCustomer RelationshipComputer SkillsMicrosoft OfficeMicrosoft PowerPointMicrosoft ExcelTimeline
Full Time Nanny /childcare Worker
Private Employer
01.2022 - Current
Marketing Manager
What Do You Think Marketing ?
09.2020 - 01.2022
Technical Support / Sales Representative
Asurion
09.2020 - 01.2022
Customer Service Representative
Convey Health
05.2019 - 09.2020
Medical Billing Certification - undefined
DeVry University
06.2018 - 4 2020
Caregiver
Home Supportive Services
02.2018 - 06.2019
AS - Business
Antelope Valley College
05.2016 - 9 2017