Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dayla Williams

Grand Prairie,Tx

Summary

Dynamic customer service associate with extensive experience in delivering exceptional support and driving sales growth. Expertise in understanding and addressing customer needs, optimizing product displays, and fostering strong relationships that lead to repeat business and increased loyalty. Committed to maintaining high satisfaction ratings through effective communication and problem-solving skills, ensuring every client interaction enhances the overall customer experience. Eager to contribute to a collaborative team environment while achieving organizational goals and exceeding expectations.

Overview

5
5
years of professional experience

Work History

Tasker

Ulta
10.2024 - Current
  • Provided excellent customer service, addressing concerns promptly and professionally for a high retention rate.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
  • Maintaining operational excellence to support sales and guest experience.
  • Stocking merchandise, maintaining store cleanliness, completing assigned tasks, and adhering to Ulta Beauty's operational procedures and standards.
  • Completing assigned tasks efficiently and accurately, including tasks related to shipment, inventory, and resets.
  • Greeting customers and assisting them with inquiries, product selection, and organizing displays.
  • Protecting company assets by following loss prevention practices and providing exceptional guest service

Cashier

Forum Roller World
03.2020 - Current
  • Provide a fun, entertaining, and joyful environment for customers.
  • Met customer service goals and exceeded customer expectations.
  • Maintain company's goals by completing task such as, replenishing merchandise, and keeping track of inventory.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Having the ability to multitask.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Understand and form relationships with customers,teammates, and peers.
  • Maintain a regular attendance, and a ready to work attitude.
  • Pushing out orders in a timely manner.
  • Contribute in the process of maintaining kitchen, counter tops, floors, and registers area.
  • Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card.
  • Stocked shelves with merchandise when needed.
  • Working as a team to accomplish a common goal.
  • Be able to efficiently operate and run kitchen area independently
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Retail Sales Associate

Kohl's
09.2023 - 01.2024
  • Contribute to meeting the stores retail goals by ensuring all task are met and customers are satisfied.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Greeted customers upon entering the store and provided assistance.
  • Participate in ongoing training for different areas within the store to enable professional development.
  • Organized displays to attract customers and promote sales.
  • Processed returned merchandise according to company policies.
  • Maintain regular attendance and ready to work attitude.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

Retail Sales Associate

Macy's
10.2022 - 02.2023
  • Having the knowledge and understanding of the stores product.
  • Provided product information and answered customer questions.
  • Answer incoming phone calls to the store and provide excellent customer service by answering customers questions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Created price tags and merchandise signs for new items.
  • Organized shipments and restocking merchandise on the sales floor promptly.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Have my register and work are clean and organize.
  • Maintain regular attendance.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science

Mountain View College
Dallas, TX
05-2022

High school or equivalent - High School Degree

South Grand Prairie High School
Grand Prairie, Tx
05.2019

Skills

  • Effective communication
  • Customer Service
  • Active listening skills
  • Comprehensive understanding
  • Conflict Resolution
  • Multitasking
  • Patience
  • Efficient task management
  • POS Systems
  • Order Processing
  • Store Opening and Closing
  • Stocking and Receiving
  • Teamwork and Collaboration
  • Product Knowledge
  • Time management
  • Strong work ethic
  • Attention to detail

Timeline

Tasker

Ulta
10.2024 - Current

Retail Sales Associate

Kohl's
09.2023 - 01.2024

Retail Sales Associate

Macy's
10.2022 - 02.2023

Cashier

Forum Roller World
03.2020 - Current

High school or equivalent - High School Degree

South Grand Prairie High School

Associate of Science

Mountain View College

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