Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daylei Wagner

Winnebago,IL

Summary

Dedicated and experienced restaurant professional with 7–8 years of expertise in cash handling, customer service, and operational efficiency. Proven ability to manage high-pressure environments through effective multitasking, including answering multiple phone lines, scheduling customer order pickups, and coordinating events with high-profile attendees such as town mayors and state senators. Known for reliability and commitment, demonstrated by consistently working open-to-close shifts 5–6 days a week. Skilled in problem-solving during busy periods and events, ensuring seamless operations and exceptional guest experiences. Looking to bring strong organizational skills and a customer-focused approach to a new opportunity.

Overview

7
7
years of professional experience

Work History

Team Member/Shift leader

Strikers Steakhouse
06.2020 - 09.2024


  • Operated register to process payments and collect cash payment for order totals
  • Developed strong customer service and product knowledge skills to enhance individual and team performance
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Organized and managed food service for high-profile dinners involving State Senators and mayors.

Team Member

Brass Lantern
07.2017 - 05.2020
  • Established welcoming atmosphere by greeting each guest warmly
  • Contributed to the improvement of overall restaurant efficiency by streamlining front-of-house processes
  • Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests
  • Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers
  • Operated register to process payments and collect cash payment for order totals.

Education

High School Diploma -

Lawrence county
Lawrenceburg, TN

Skills

  • Cash Handling
  • Scheduling
  • Professional telephone demeanor
  • Store maintenance
  • Greeting and seating
  • Customer service
  • Scheduling
  • Multi-line telephone operation

Timeline

Team Member/Shift leader

Strikers Steakhouse
06.2020 - 09.2024

Team Member

Brass Lantern
07.2017 - 05.2020

High School Diploma -

Lawrence county
Daylei Wagner