Daylen Ferguson
Frisco,TX
Summary
Experienced Bay Host with background in providing top-notch customer service in busy environments. Strengths include effective communication, problem-solving skills, and ability to manage time efficiently. Demonstrated impact in previous roles by enhancing guest satisfaction through proactive service delivery and quick response to inquiries or issues. Possess strong knowledge of safety procedures, cleanliness standards and operational policies related to hospitality industry.
Overview
3
3
years of professional experience
Work History
Bayhost/Server
TopGolf
The Colony, Texas
06.2025 - Current
- Greeted and seated guests efficiently to enhance customer experience.
- Assisted servers by delivering food and drinks to tables promptly.
- Cleared and reset tables swiftly to maintain cleanliness and readiness.
- Supported team members during peak hours by maintaining workflow efficiency.
- Processed payments accurately using cash registers or point-of-sale systems.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Communicated any changes in policy or pricing to customers in accordance with management guidelines.
Caddie Shift Lead
TopGolf
The Colony, Texas
08.2023 - 07.2024
- Trained and mentored new staff on procedures and customer service standards.
- Assisted in training new employees on shift operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Delivered beverages to tables promptly and efficiently.
- Assisted servers by restocking drink supplies as needed.
- Prepared a variety of beverages according to customer specifications.
Education
High School Diploma -
University of North Texas
Denton, TX05-2028
Skills
- Workflow efficiency
- Punctuality
- Communication skills
- Time management
- Cleanliness
- Attention to detail
- Payment processing
- Conflict resolution
- Staff training
- Customer service
- Problem-solving
Affiliations
- Youth leader for middle school at church
- Volunteer intramural soccer referee
- YAA memeber
Timeline
Bayhost/Server
TopGolf
06.2025 - Current
Caddie Shift Lead
TopGolf
08.2023 - 07.2024
High School Diploma -
University of North Texas