Daylette Espinosa
Hialeah,FL
Summary
Proven Relationship Banker with a track record at Bank of America, adept in financial advising and relationship management. Excelled in enhancing customer loyalty through empathetic service and strategic financial solutions. Skilled in conflict resolution and teamwork, consistently achieving high customer satisfaction ratings by addressing concerns promptly and professionally routing customers to the right specialist.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Bank of America
08.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Conducted outbound calls to increase traffic to the financial center and provide financial solutions to clients while adhering to company policy.
Customer Service Representative
Bank of America
04.2019 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Sales Associate
Victoria's Secret & PINK
08.2017 - 04.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Education
Associates Degree -
Florida National University
Hialeah, FL06.2021
Skills
- Relationship building and management
- Sales expertise
- Financial advising
- Banking
- Credit assessment
- Teamwork and collaboration
- Time management
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Relationship Banker
Bank of America
08.2022 - Current
Customer Service Representative
Bank of America
04.2019 - 08.2022
Sales Associate
Victoria's Secret & PINK
08.2017 - 04.2019
Associates Degree -
Florida National University