Summary
Overview
Work History
Education
Skills
Timeline
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Daylie Drwal

Kalamazoo,MI

Summary

Compassionately grounded and service-oriented professional a decade of experience providing personalized care in client-centered environments. Known for creating welcoming spaces that support comfort, trust, and transformation. Also brings strong communication, hospitality instincts, and attention to detail into every interaction.

Overview

9
9
years of professional experience

Work History

Client Care Specialist/Stylist

Grant and Dunne Styling Bar
South Barrington, IL
02.2025 - 08.2025
  • Compiled feedback from customers on product satisfaction, quality, and usability.
  • Identified opportunities for improvement within existing systems and processes.
  • Boosted client retention using client appreciation initiatives and relationship-building techniques.
  • Collaborated with other salon professionals to ensure quality service delivery to customers.
  • Maintained accurate records of client visits, product sales and other activities in the salon.
  • Backed up reception desk by answering phones, scheduling appointments, and processing payments.
  • Suggested, used and marketed appropriate products to clients to increase company profit.
  • Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Maintained relationships with long-term clients while successfully handling daily walk-in appointments.

Client Care Specialist/Stylist

Rue 62 Salon
Hoffman Estates, Illinois
01.2021 - 01.2025
  • Created personalized client experiences through grounded consultations and intuitive care.
  • Maintained a warm, clean, and welcoming atmosphere in a high-touch service environment.
  • Managed appointment coordination via phone, email, social media and in-person communication.
  • Supported team collaboration by mentoring junior stylists and offering workflow solutions.

Guest Services Associate/Stylist

Sharon Daniel Salon
Schaumburg, Illinois
10.2016 - 01.2021
  • Greeted and supported guests through all phases of their visit with professionalism and care.
  • Managed front desk duties, maintained accurate records, and ensured smooth daily flow.
  • Collaborated on group experiences (bridal parties, events), prioritizing cohesion.
  • Fostered long-term relationships through attentive service and integrity.
  • Educated clients on proper home care maintenance.
  • Recommended treatments and products to clients to meet current needs or resolve specific concerns.

Education

Cosmetology License - Vocational-Technical Education

Regency Beauty School
Elgin, IL
10-2016

High School Diploma -

St. Charles North Highschool
Saint Charles, IL
05-2015

Skills

  • Guest experience and hospitality
  • Front desk support and appointment coordination
  • Conflict resolution and clear communication
  • Cleanliness and ambiance maintenance
  • Personalized care and active listening
  • Team collaboration and support
  • Quick learner and detail-oriented
  • Client retention and relationship management

Timeline

Client Care Specialist/Stylist

Grant and Dunne Styling Bar
02.2025 - 08.2025

Client Care Specialist/Stylist

Rue 62 Salon
01.2021 - 01.2025

Guest Services Associate/Stylist

Sharon Daniel Salon
10.2016 - 01.2021

Cosmetology License - Vocational-Technical Education

Regency Beauty School

High School Diploma -

St. Charles North Highschool

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