DAYLIN COLLINS
1410 N 28TH ST BATON ROUGE,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Senior Account Executive
Linking Minds
Baton Rouge, LA
02.2022 - 08.2024
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Customer Care Representative
Broadpath, LLC
10.2021 - 02.2022
- Experience working innovative work from home technology
- Provided customer service to members via inbound calls
- Properly escalated calls to appropriate departments
- Processed online call sheets and required documentation
- Maintained daily productivity and time management requirements
- Displayed customer service skills including diplomacy and the art of diffusing tense situations
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Elections Commissioner
East Baton Rouge Parish Registrar
01.2018 - Current
- Assist the Commissioner-in-Charge with the management of precinct-level election day voting
- Ensure ADA compliance for voters with disabilities.
Community Relations Representative
AmeriCorps NCCC
07.2020 - 04.2021
- Facilitated the creation of team plans for project orientations based on diverse sponsors’ needs
- Coordinated team safety protocols to prevent accidents at work sites, at spike housing, and in vehicles
- Performed direct, hands-on services in areas of natural disasters, infrastructure improvement, environmental stewardship and conservation, and urban and rural development:
- I
- Aided in the Colorado Department of Public Health & Environment’s COVID-19 contact tracing
- II
- Served as a first responder during the wake of Hurricane Laura in Louisiana by administering the data management tools utilized by Red Cross, including the performance of system upgrades
- III
- Worked with Habitat for Humanity in New Mexico to improve the lives of those living in substandard housing conditions
- IV
- Partnered with The Jerusalem Farm, a Catholic community-based nonprofit that addresses housing and food insecurity in the historic northwest neighborhoods of Kansas City, MO
- V
- Assisted the National Guard and nurses in the vaccination of 21,000 individuals across the state of
- Missouri.
Assistant Field Manager
Cogent Concepts and Project
01.2016 - 01.2019
- Recruit, train, and supervise phone banking and canvassing staff
- Report resulting voter/customer contact data to supervising field management
- Agency clients have included: Governor John Bel Edwards, East Baton Rouge Parish Mayor-President Sharon
- Weston Broome, State Senator Regina Barrow, and others.
Education
Associate Of Applied Science - Computer Science
Baton Rouge Community College
Baton Rouge, LASkills
- Media and Public Relations
- Innovative Problem-Solver
- Results Oriented
- Administrative Leadership
- Customer Service
- Microsoft Word
- Microsoft PowerPoint
- Excel
- Database Management
- Information Extraction
- Data Evaluation
- Customer Relations
- Project Management
- Conflict Mediation
- Inbound Customer Service
- Accounts Payable and Accounts Receivable
- Customer Database Management
- Claims Monitoring
- Product Education
- Customer Relationship Management
- Security Verification
- Microsoft Office
- Brand Representation
- Clerical Support
- Problem Resolution
- Data Communications
- Financial Transactions
- Data Integrity
- Document and Records Management
- Maintaining Database Information
- Calm and Professional Under Pressure
- Complex Product Knowledge
- Compliance Requirements
- Greeting Visitors
- Issue and Complaint Resolution
- Policy and Procedure Adherence
- Understanding Customer Needs
- Reading Comprehension
- Constructive Feedback
- Customer Data Confidentiality
- Productivity Management
- Call Volume and Quality Metrics
- Project Requirements
- Investigate Claims
- Process Transactions
- Scripted Responses
- Telephone Reception
- Documentation
Timeline
Senior Account Executive
Linking Minds
02.2022 - 08.2024
Customer Care Representative
Broadpath, LLC
10.2021 - 02.2022
Community Relations Representative
AmeriCorps NCCC
07.2020 - 04.2021
Elections Commissioner
East Baton Rouge Parish Registrar
01.2018 - Current
Assistant Field Manager
Cogent Concepts and Project
01.2016 - 01.2019
Associate Of Applied Science - Computer Science
Baton Rouge Community College
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