Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daylin Dheming

Laveen,AZ

Summary

Experienced sales associate swiftly adapts to new situations, company cultures, and work processes. Skillful in promoting current sales, processing transactions, and handling customer complaints. Strong proficiency in POS system operation paired with superior customer service and communication abilities.

Overview

4
4
years of professional experience

Work History

Leasing Consultant

Cortland
Phoenix, AZ
06.2024 - Current
  • Managed tenant complaints efficiently, ensuring professional resolutions and maintaining strong relationships with residents.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Processed transfer requests from current tenants wanting to relocate within the building or complex.
  • Maintained accurate records of prospective renters, applications and leases.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
  • Updated resident data into property management software system daily.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Detailed application requirements and answered questions from prospective tenants.
  • Tracked leads using CRM software and followed up with interested parties.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Conducted informative and personalized tours, resulting in new leases.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Key Holder

Fabletics
Scottsdale , AZ
10.2022 - 05.2024
  • Assisted with cycle counting and auditing to produce accurate inventory numbers
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.

Sales Associate

Fabletics
Woodland Hills, CA
11.2020 - 10.2022
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.

Education

Associate of Arts - Sociology

Maricopa Community Colleges - Phoenix College
Phoenix, AZ

California State University

Birmingham Community Charter High School
Van Nuys, CA
06.2020

Skills

  • Teambuilding
  • Supervision & leadership
  • Customer service
  • Critical thinking
  • Assessed customer product needs and interests in order to best recommend suitable items
  • Problem resolution
  • Reliable and punctual
  • CRM Software
  • Bilingual
  • Sales Techniques
  • Customer service expertise
  • Telephone and email etiquette

Timeline

Leasing Consultant

Cortland
06.2024 - Current

Key Holder

Fabletics
10.2022 - 05.2024

Sales Associate

Fabletics
11.2020 - 10.2022

Associate of Arts - Sociology

Maricopa Community Colleges - Phoenix College

California State University

Birmingham Community Charter High School

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Daylin Dheming