Summary
Overview
Work History
Skills
Timeline
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Daylin-Harlee Bunao

‘Aiea,HI

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at HMS Host International. Proven ability to enhance guest satisfaction through strong multitasking and conflict resolution skills. Adept at managing reservations and maintaining cleanliness, ensuring a welcoming environment that fosters positive relationships and repeat business.

Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

HMS Host International
03.2025 - Current
  • Demonstrated strong multitasking by handling takeaways while attending to in-person guest needs seamlessly.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Checked in with servers to confirm preparedness before seating customers.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Baggage Handler

Oshkosh Aerotech
06.2024 - 02.2025
  • Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
  • Improved baggage handling efficiency by streamlining loading and unloading processes.
  • Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
  • Collaborated with team members to ensure efficient transfer of luggage between flights.
  • lifted over 70+ lbs of luggage, boxes, etc.

Aircraft Cleaner & Janitorial

U.S Aviations Corp.
01.2024 - 06.2024
  • Maintained, cleaned and sanitized interior of aircraft.
  • Fostered positive relationships with airline personnel through professional interactions during daily operations.
  • Assisted in training new team members on proper cleaning procedures and safety protocols.
  • Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
  • Maintained a safe work environment by adhering to established safety guidelines and using personal protective equipment as needed.
  • Enhanced aircraft cleanliness by thoroughly disinfecting cabins, lavatories, and galleys.
  • Maintained high levels of professionalism while working under tight deadlines during peak travel seasons.

Restaurant Hostess

Zias Cafe
01.2023 - 01.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.

Receptionist/Cashier

King Windward Nissan
04.2023 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers and helped determine their needs.
  • Handled Cash, CC,& Check payments
  • Documenting invoices for parts and services bought for their vehicles
  • Organized and filed paperwork such as invoices, receipts, and license plates
  • Answered phone promptly and directed incoming calls to correct offices.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer problems and complaints.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

FOH Team Member

Teddy's Bigger Burgers
09.2022 - 12.2022
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.

Dining Room Attendant

Chic-Fil-A
01.2021 - 08.2022
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted customers with carry-out service.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Engaged in suggestive selling and other sales techniques.
  • Collaborated with kitchen staff to ensure timely delivery of meals, contributing to positive guest feedback.

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Conflict resolution
  • Cash handling
  • Complex Problem-solving
  • Handling complaints
  • Personal presentation
  • Relationship building
  • Reservation handling
  • Coordinating tasks

Timeline

Restaurant Hostess

HMS Host International
03.2025 - Current

Baggage Handler

Oshkosh Aerotech
06.2024 - 02.2025

Aircraft Cleaner & Janitorial

U.S Aviations Corp.
01.2024 - 06.2024

Receptionist/Cashier

King Windward Nissan
04.2023 - 12.2023

Restaurant Hostess

Zias Cafe
01.2023 - 01.2024

FOH Team Member

Teddy's Bigger Burgers
09.2022 - 12.2022

Dining Room Attendant

Chic-Fil-A
01.2021 - 08.2022

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Daylin-Harlee Bunao