Daylin McCastle
Huntersville,NC
Summary
Dedicated individual with exceptional customer service skills. Exhibits a strong aptitude for learning and adapting to new environments. Thrives as a collaborative team player, always striving for excellence. Valued for excellent time management and dependability, consistently arriving early to work and maintaining a positive work ethic. In 2015, successfully launched a web design, computer building, and game development business after graduating high school, which stands as a significant accomplishment.
Overview
14
14
years of professional experience
Work History
Help Desk Support Analyst
TEKsystems Inc
02.2024 - Current
- Responsible for support operations for the TaxAct Professional and Consumer product lines and related processes
- Provide professional and friendly support to all external and internal customers
- Help other agents by answering questions through chat and/or taking over communication with the customer when appropriate
- Troubleshoot and research customer issues and, when appropriate, clearly communicate them to the appropriate manager or department for a quick resolution
- Research complex tax-related program issues or questions
- Provide timely phone, email, chat, and social media support requests to TaxAct customers
- Make suggestions to management on business process improvements based on customer contacts
- Communicate trending issues to management
- Based on customer interactions, propose needed responses for the knowledge database
- Routinely promote teamwork and foster collaboration
- Convey a professional and positive image internally and externally
- Other job duties as defined.
Assistant Manager
Quick Trip
02.2023 - 10.2023
- Maintain all operations within the store
- Opened and closes store at beginning and ending of shifts
- Performed official money count every night and uphold a high standard of customer service
- Manage daily reports, order, stock and restock store merchandise
- Service customers at point of sale and resolve questions from customers over the phone and in person.
Delivery Expert/Customer Service Representative
Domino's
04.2022 - 09.2022
- Handle and deliver orders to customers for food service
- Take in orders at cash register and run transactions
- Handle food prep in oven
- Operated the cash drawer
- Assisted customers with questions.
Assistant Manager
Doc Popcorn
09.2021 - 04.2022
- Take orders at a cash register, Make popcorn, lemonade, slushies, and more
- Manage employees, keep up to date with the schedule
- Organize storage
- Take in orders for restocking
- Make deposits for the company
- Opened and closed.
Payroll Specialist
Allstate Insurance
03.2019 - 12.2020
- Compiled employee time, production, and payroll data from time sheets and other records
- Processed paperwork for new employees and entered employee information into the payroll system
- Verified attendance, hours worked, and pay adjustments, and post information onto designated records.
Claims Representative
Allstate Insurance
03.2019 - 12.2020
- Received incoming and outgoing phone calls, made, and maintained a connection with the customer by understanding and meeting their needs; served the customer with empathy; and followed up to ensure that customer needs have been met
- Performed clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
- Handled claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Retrieved, prints, faxes, or mails supporting documentation to vendors or others as directed
- Provided back-up for any support functions in the office
- Contacted and received contact from customers or other claim related third parties to obtain and/or provided necessary file information to comply with quality and process standards
- Generated and sent appropriate forms to insured/claimant for completion
- Processed claims payments, completed all necessary forms, logs documents into the system, and routes them to the appropriate parties.
Cashier/Cook/Team Leader
Wendy's (Saren Restaurants, Inc.)
03.2018 - 09.2018
- Performed Cashier duties when necessary
- Served as cook and operated drive-thru
- Served as Team Lead when necessary
- Attended to customer needs, questions, and complaints
- Mentored other store employees in customer service and assistance to help improve overall customer satisfaction.
Assistant Manager/Sales Associate
KFC
11.2017 - 12.2017
- Performed Cashier duties when necessary
- Served as cook and operated drive-thru
- Addressed customer needs, questions, and complaints
- Mentored other store employees in customer service and assistance to help improve overall customer satisfaction.
Production Worker/Assembler
BMW Manufacturing Co., LLC
03.2017 - 11.2017
- Worked on the production line with consistent speed and accuracy
- Ensured that production requirements and standards were met consistently
- Made every effort to increase productivity and efficiency without compromising quality
- Completed tasks such as car part assembly ex: engines and motors
- Operated machinery such as forklifts correctly and maintained it with care
- Worked on BMW ignition
- Worked cooperatively with the production team to meet quotas and goals.
Security Guard
Securitas
06.2016 - 01.2017
- Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtained help by sounding alarms
- Prevented losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Controlled traffic by directing drivers
- Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Maintained environment by monitoring and setting building and equipment controls
- Maintained organization's stability and reputation by complying with legal requirements
- Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contributed to team effort by accomplishing related results as needed.
Advertising Sales Representative
02.2011 - 03.2013
- Door to door sales- Renewable energy, solar panels
Education
Central Piedmont Community College
Charlotte, NCCompTIA+ Certification -
PerScholas
High School Diploma -
William a Hough High School
Cornelius, NC01.2019
Skills
Computer Programming
References
Furnished upon request.
Timeline
Help Desk Support Analyst
TEKsystems Inc
02.2024 - Current
Assistant Manager
Quick Trip
02.2023 - 10.2023
Delivery Expert/Customer Service Representative
Domino's
04.2022 - 09.2022
Assistant Manager
Doc Popcorn
09.2021 - 04.2022
Payroll Specialist
Allstate Insurance
03.2019 - 12.2020
Claims Representative
Allstate Insurance
03.2019 - 12.2020
Cashier/Cook/Team Leader
Wendy's (Saren Restaurants, Inc.)
03.2018 - 09.2018
Assistant Manager/Sales Associate
KFC
11.2017 - 12.2017
Production Worker/Assembler
BMW Manufacturing Co., LLC
03.2017 - 11.2017
Security Guard
Securitas
06.2016 - 01.2017
Advertising Sales Representative
02.2011 - 03.2013
Central Piedmont Community College
CompTIA+ Certification -
PerScholas
High School Diploma -
William a Hough High School
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