Daylin Pareja Gomez
Miami
Summary
Dynamic Treatment Coordinator with a proven track record at 305Dentistry, enhancing patient satisfaction through effective communication and financial counseling. Skilled in appointment scheduling and insurance verification, I excel in creating tailored treatment plans while fostering a welcoming environment. Committed to improving patient care and streamlining office operations with attention to detail.
Overview
4
4
years of professional experience
Work History
Treatment Coordinator/Front Desk Receptionist
305Dentistry
01.2024 - 12.2024
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Treatment Coordinator
CgSmile
10.2023 - 01.2024
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Receptionist
Sunset Smile Creations
07.2023 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Front Desk Receptionist
Florida Urological Center
05.2023 - 07.2023
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Service and Engagement Tl
Target
01.2021 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Nursing
Miami Coral Park
8865 Sw 16 Th St Miami Florida 3316512-2026
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Patient care coordination
- Insurance verification
- Treatment Planning
- Dental care
- Customer service
- Organizational skills
- Patient education
- Scheduling
- Verbal and written communication
- Creative problem solving
- Patient flow management
- Patient registration
- Patient relations
- Patient documentation
- Inventory management
- Attention to detail
- Multitasking
- Patient care
- Follow-up care
- Payment collection
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Treatment Coordinator/Front Desk Receptionist
305Dentistry
01.2024 - 12.2024
Treatment Coordinator
CgSmile
10.2023 - 01.2024
Receptionist
Sunset Smile Creations
07.2023 - 10.2023
Front Desk Receptionist
Florida Urological Center
05.2023 - 07.2023
Service and Engagement Tl
Target
01.2021 - 05.2023
Nursing
Miami Coral Park
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