Daylin Sanchez
Houston
Summary
Dynamic customer service professional with a proven track record at Amazon, excelling in customer engagement and problem-solving. Recognized for resolving complaints with empathy, enhancing loyalty and satisfaction. Reliable and punctual, I effectively mentored team members, fostering a collaborative environment while ensuring a seamless user experience.
Overview
4
4
years of professional experience
Work History
Retail Store Associate
Amazon
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Communicated effectively with customers to address concerns or inquiries related to return processes, fostering positive relationships.
Customer Service Coordinator
Marshalls
07.2022 - 09.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
Cashier
Whataburger
04.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Waltrip High School
Houston, TX06-2023
Skills
- Customer engagement
- Reliability and punctuality
- Customer service
- Customer assistance
Languages
Spanish
Professional Working
Timeline
Retail Store Associate
Amazon
01.2024 - Current
Customer Service Coordinator
Marshalls
07.2022 - 09.2023
Cashier
Whataburger
04.2021 - 01.2023
High School Diploma -
Waltrip High School
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