Dayline Duran
San Bernardino,California
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Server/cashier
I Love Sushi
San Bernardino , California
2022.09 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Welcomed customers in a timely manner and helped determine their needs.
- Collected and authorized payments of guests.
To-Go Specialist
Chili's Bar And Grill
Redlands , CA
2022.06 - 2022.09
- Followed all company policies and procedures to deliver quality work.
- Attended training programs and all videos necessary to deepen professional skillset and assisted in training fellow store associates on existing and new menu items
- Interpreted clients' needs and introduced menu Items to increase sales
- Handled proper storage and rotation of all food products and supplies.
- Maintained To-Go area by performing light repair work as well as cleaning counters, equipment and floors.
- Provided suggestions for guest based on their favorite dish
- Maintained knowledge of current sales and goals for each Menus Item, quality compliance and customer experiences.
Server
TGI Fridays
San Bernardino , California
2019.02 - 2021.09
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
Youth Build Charter
San Bernardino, CA 2022.08 - Current
No Degree - Certified Nurse Assistant
Perpetual Enhancement Center
Colton, CA 2001.05 -
Skills
Drawer management
Timeline
Server/cashier
I Love Sushi
2022.09 - Current
High School Diploma -
Youth Build Charter
2022.08 - Current
To-Go Specialist
Chili's Bar And Grill
2022.06 - 2022.09
Server
TGI Fridays
2019.02 - 2021.09
No Degree - Certified Nurse Assistant
Perpetual Enhancement Center
2001.05 -
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