Dayline Duran
San Bernardino,California
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Server/cashier
I Love Sushi
San Bernardino, California
09.2022 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Welcomed customers in a timely manner and helped determine their needs.
- Collected and authorized payments of guests.
To-Go Specialist
Chili's Bar And Grill
Redlands, CA
06.2022 - 09.2022
- Followed all company policies and procedures to deliver quality work.
- Attended training programs and all videos necessary to deepen professional skillset and assisted in training fellow store associates on existing and new menu items
- Interpreted clients' needs and introduced menu Items to increase sales
- Handled proper storage and rotation of all food products and supplies.
- Maintained To-Go area by performing light repair work as well as cleaning counters, equipment and floors.
- Provided suggestions for guest based on their favorite dish
- Maintained knowledge of current sales and goals for each Menus Item, quality compliance and customer experiences.
Server
TGI Fridays
San Bernardino, California
02.2019 - 09.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
Youth Build Charter
San Bernardino, CA 08.2022 - Current
No Degree - Certified Nurse Assistant
Perpetual Enhancement Center
Colton, CA 05.2001 -
Skills
Drawer management
Cash register systems
Staff Training
Order taking
Basic math skills
Customer Relations
Cleaning and sanitizing
Time management skills
Guest inquiries
Product restocking
Money handling
Spirit, wine and beer expertise
Timeline
Server/cashier
I Love Sushi
09.2022 - Current
High School Diploma -
Youth Build Charter
08.2022 - Current
To-Go Specialist
Chili's Bar And Grill
06.2022 - 09.2022
Server
TGI Fridays
02.2019 - 09.2021
No Degree - Certified Nurse Assistant
Perpetual Enhancement Center
05.2001 -