Daylon Henderson
Tulsa,Oklahoma
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
LaQuinta Inn & Suites
2023.07 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Electrical Apprentice
Muarry Electric And Plumbing
2022.08 - 2023.02
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Traveled to rural areas performing electrical work
Service Advisor/Concierge
Nelson Mazda
2021.07 - 2022.08
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Examined service history and provided initial inspection of vehicle to identify issues.
Sales Associate
Ashley Home Furniture
2020.01 - 2021.03
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Assistant Manager
FinishLine
2016.08 - 2018.06
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Some College (No Degree) - Mechanical Engineering
Tulsa Community College
Tulsa, OK05.2026
Some College (No Degree) - Computer Engineering
Oral Roberts University
Tulsa, OKHigh School Diploma -
Jenks High School
Jenks, OK05.2015
Skills
- Verbal and written communication
- Sales and marketing
- Upselling techniques
- Computer literate
- Team building
Timeline
Front Desk Associate
LaQuinta Inn & Suites
2023.07 - Current
Electrical Apprentice
Muarry Electric And Plumbing
2022.08 - 2023.02
Service Advisor/Concierge
Nelson Mazda
2021.07 - 2022.08
Sales Associate
Ashley Home Furniture
2020.01 - 2021.03
Assistant Manager
FinishLine
2016.08 - 2018.06
Some College (No Degree) - Mechanical Engineering
Tulsa Community College
Some College (No Degree) - Computer Engineering
Oral Roberts University
High School Diploma -
Jenks High School
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