Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Daylon McIlwain

Oklahoma City

Summary

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.

Overview

3
3
years of professional experience

Work History

Server

Ted's Cafe Escondido
Oklahoma City
04.2024 - Current
  • Delivered beverages to casino customers playing at tables and slot machines.
  • Adhered to all safety protocols while handling cash transactions.
  • Prepared detailed reports on daily transactions for management review.
  • Calculated and paid out winnings or referred patrons to cashiers.
  • Distributed prizes to winning players.
  • Provided customer service to ensure guest satisfaction.
  • Monitored crowd noise levels throughout the game to ensure that it was kept at an appropriate level.
  • Alerted manager of disruptions or policy violations needing attention.
  • Addressed patron issues and quickly resolved complaints.

Stage Technician

Santa Fe High School
Edmond
08.2022 - 05.2023
  • Test cables, cords, plugs, and other wiring components for electrical safety compliance.
  • Train new technicians in the use of technical equipment used in theatrical productions.
  • Integrated professional audio/video systems and provided technical assistance to resolve issues.
  • Assist in constructing sets and installing scenery elements as needed.
  • Compressed, digitized and duplicated audio and digital files.
  • Securely fasten heavy items onto trusses using appropriate clamps and brackets.
  • Maintain and troubleshoot technical equipment to ensure optimal performance during productions.
  • Identified, diagnosed, and resolved problems with media systems.
  • Provide technical support for performers during live performances or recordings.
  • Managed day-to-day AV operations, supervising equipment removal and return.
  • Ensure that all necessary supplies are available at each performance site prior to load in time.
  • Organize and store all stage props, costumes, lighting equipment, audio-visual gear, and other materials.
  • Collaborate with production staff to create a safe working environment on stage.
  • Built strong rapport with customers to foster confidence in system installations.
  • Assemble rigging systems for suspended scenery pieces such as curtains, backdrops, flats, platforms.
  • Supervised crew of audio-video installation team members and third-party subcontractors.

Sales Associate

BootBarn
Oklahoma
11.2021 - 02.2022
  • Attended weekly team meetings to review performance goals and objectives.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered incoming telephone calls to provide store, products and services information.

Education

High School Diploma -

Santa Fe High School
Edmond, Oklahoma
05-2023

Skills

  • Cash handling
  • Technical support
  • Customer service
  • Performance optimization
  • Problem resolution
  • Team collaboration
  • Set construction
  • Event coordination
  • Tool retrieval
  • Tool identification
  • Stock control
  • Item tracking
  • Audio/video integration
  • Electrical safety compliance
  • Technical troubleshooting
  • Technical training
  • Performance analysis
  • Equipment maintenance
  • Basic math
  • Communication
  • Organization
  • Data management
  • Cash transaction handling
  • Customer relationship management
  • Report preparation
  • Performance monitoring
  • Employee training
  • Math intervention
  • Math manipulatives use

Affiliations

  • Singer
  • Songwriter
  • Guitarist
  • Gym
  • MMA

Timeline

Server

Ted's Cafe Escondido
04.2024 - Current

Stage Technician

Santa Fe High School
08.2022 - 05.2023

Sales Associate

BootBarn
11.2021 - 02.2022

High School Diploma -

Santa Fe High School
Daylon McIlwain