Retail manager with proven success in exceeding sales targets and improving customer satisfaction. Skilled in building strong partnerships with teams and clients. Track record of driving revenue growth and enhancing operational efficiency.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Store Manager
Shoe Show
06.2023 - 02.2025
Maintain outstanding store condition and visual merchandising standards
Report on buying trends, customer needs, profits etc
Propose innovative ideas to increase market share
Encouraged sales teams to reach ambitious targets.
Creating business strategies
Developing promotional material
Developed training materials to enhance new staff's skill set.
Conduct personnel performance appraisals to assess training needs and build career paths
Handled issues promptly to maintain customer satisfaction.
Receiving Clerk
Restaurant Depot
06.2022 - 05.2023
Accepting, signing, and verifying deliveries from distributors or suppliers
Collaborating with procurement staff to list expected deliveries
Receiving shipments and signing paperwork upon receipt
Label deliveries and allocate them to their designated place
Ensure invoices are signed and paid for satisfactory deliveries
Maintain accurate records and assist in inventory control
Trainer Lead/Brake/fuel Line Assembly
Mercedes Benz Plant 2
08.2021 - 06.2022
Provides training and support for new hires that enter the warehouse floor for orientation.
Assist with team meetings and kudos to team members who were meeting or exceeding goals.
Assisted new hire with training on the floor of handheld scanners and documents that were needed. Also explain DOT regulations to the new hires for drivers, forklift operators, and dock on and off workers.
Inspect Brake and fuel line for proper assembly to be sent to another warehouse for full vehicle assembly.
Team Lead
Schnellecke Logistics
08.2020 - 08.2021
Assist with team meetings and kudos to team members who were meeting or exceeding goals.
Prepares reports, letters, and summary of missed production, staffing quality and incidents and accident reports into Microsoft Office Suites.
Use proprietary software to accept shipments and logs of materials that were being handled in and out of the warehouse.
Assisted new hire with training on the floor of handheld scanners and documents that were needed. Also explain DOT regulations to the new hires for drivers, forklift operators, and dock on and off workers.
Inspected merchandise for flaws, improper labeling, and wrong inventory entries.
Keep records details about product problems, accident reports, misconduct and any other policies or procedures that may have been missed or overlooked.
Certified Nursing Assistant
Birmingham Nursing And Rehabilitation Center
2017 - 07.2019
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Assisted nurses with wound care procedures ensuring proper healing processes took place.
Patient Care Technician
Brookwood Medical Center
02.2018 - 2019
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Enhanced patient satisfaction by providing compassionate and attentive care.
Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
Monitored vital signs for early detection of medical issues, ensuring timely intervention.
Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
Assisted nursing staff with medical procedures to support patient care plans.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
High School Diploma - General Studies
Fairfield Preparatory School
05.2006
Skills
Microsoft Word
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Customer Service
Office Administration
General Manager
Multiple phone lines
Records Time Management
Payroll
New Hire
Training
Strong analytical, verbal, and written communication