Dayma Sadboeva
New York,NY
Summary
Detail-oriented front-of-house professional pivoting from hospitality to office admin. Strong at front desk coverage, phones, scheduling support, data entry, payment processing, supply restocking, and calm issue resolution in high-volume settings.
Overview
12
12
years of professional experience
Work History
Server
Gelso & Grand
04.2022 - 03.2025
- Served as first point of contact: greeted guests, answered questions in person/phone, and set a positive tone.
- Entered and updated orders in POS with high accuracy; processed payments and balanced cash receipts.
- Maintained front-of-house readiness: restocked supplies (to-go bags, trays, ice) and kept lobby neat and guest-ready.
- Resolved guest issues professionally; coordinated with kitchen for dietary restrictions and time-sensitive requests.
- Completed opening/closing and shift-change checklists to keep operations smooth and handoffs clear.
- Increased sales via consultative recommendations while maintaining efficient, friendly service.
- Served up to 150 guests per shift, maintaining accurate orders, clear communication, and on-time courses in a high-volume setting.
Restaurant Hostess
Gelso & Grand
11.2020 - 04.2022
- Ran the front desk: managed reservations/waitlist, answered multi-topic calls, and provided accurate wait times.
- Monitored server loads and table turnover to seat efficiently; adjusted floor plan for special requests and groups.
- Trained new hostesses on service standards and policies; maintained a professional lobby appearance.
- Supported peaks (drink runs, to-go & curbside orders) to protect guest experience.
- Managed arrivals, phones, and walk-ins during peak periods (up to 600 guests/shift), routing inquiries and seating with accurate time estimates.
Restaurant Hostess
Good Stuff Diner
02.2019 - 03.2020
- Operated POS and handled cash/credit transactions with 100% accuracy; opened/closed register and reconciled.
- Mentored new hires on POS basics, service flow, and guest communication; built loyalty through warm service.
- Covered front entrance and phones while assisting servers to keep table pace.
Catering Server
Sephardic Congregation
09.2019 - 09.2019
- Prepared and maintained drink stations throughout catering events.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
- Served appetizers, entrees and refilled beverages for events up to 100 guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleared dishes and glassware quickly following each course.
- Provided friendly, courteous service to create memorable moments for guests.
Restaurant Hostess
Manhattan Diner
01.2017 - 05.2018
- Managed seating, monitored entrance, and supported servers with quick drink/order relays.
- Coordinated private parties (~20 guests): menus, space setup, and special requests.
English Language Teacher
Secondary School №17
09.2013 - 06.2016
- Planned lessons, tracked progress, and maintained clear documentation; offered 1:1 tutoring for varied needs.
- Mentored student teachers on classroom management and organization.
Education
Diploma - Philologist of English And Mongolian Languages
Buryat State University
Russia06.2013
Skills
- Front Desk Operations
- Multi-tasking
- Phone & Email Etiquette
- Scheduling & Reservations
- Data Entry (POS/records)
- Payment Processing & Cash Reconciliation
- Microsoft office; Google workspace; Zoom/Teams
- Customer Service
- Conflict De-escalation
- Bilingual: Russian & English
- Training & Onboarding
Timeline
Server
Gelso & Grand
04.2022 - 03.2025
Restaurant Hostess
Gelso & Grand
11.2020 - 04.2022
Catering Server
Sephardic Congregation
09.2019 - 09.2019
Restaurant Hostess
Good Stuff Diner
02.2019 - 03.2020
Restaurant Hostess
Manhattan Diner
01.2017 - 05.2018
English Language Teacher
Secondary School №17
09.2013 - 06.2016
Diploma - Philologist of English And Mongolian Languages
Buryat State University