Daymary Daniel
Naples
Summary
Dynamic Supervisor with proven leadership at The Naples Beach Hotel & Golf Club, adept at enhancing team productivity and guest satisfaction. Skilled in conflict resolution and attention to detail, I successfully managed a team of 15, ensuring high standards of service and operational excellence while fostering a collaborative work environment.
Overview
2
2
years of professional experience
Work History
Supervisor
The Naples Beach Hotel & Golf Club
Naples
03.2015 - 05.2017
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Followed strict protocols regarding key control procedures when entering guest rooms.
- Maintained a professional demeanor when dealing with guests and team members alike.
- Ensured room amenities such as furniture, bedding, linens, and appliances are in working order.
- Inspected and evaluated hotel rooms for cleanliness, comfort, and overall condition.
- Reported any damages or maintenance needs to the appropriate personnel.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Verified each completed room against standard plans to maintain consistency.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Education
High School Diploma -
Dr. Martin Luther King School
Willemstad, Curacao 05-1998
Skills
- Leadership
- Communication
- Problem solving
- Customer service
- Team work
- Guest relations
- Team management
- Conflict resolution
- Problem solving
- Attention to detail
- Critical thinking
- Staff discipline
- Experience in leadership
- Reliability
- Team supervision
- Multitasking
- Motivate staff
- Professionalism
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Dutch
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Supervisor
The Naples Beach Hotel & Golf Club
03.2015 - 05.2017
High School Diploma -
Dr. Martin Luther King School