Daymi Ruiz
Coral Springs,FL
Summary
Proven specialist in accounting and customer service, with a track record of enhancing financial accuracy and customer satisfaction. Excelled in collaborative environments, showcasing exceptional communication skills and proficiency in Microsoft Office. Achieved notable improvements in process efficiency and customer relations, demonstrating a keen ability to manage and resolve customer inquiries and transactions effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Megalabs USA, LLC
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted with Amazon FBA shipment requests for Sales Department.
- Support new company implementations.
Accounting & Customer Service Specialist
Goodness Gardens, Inc
10.2017 - 06.2023
- Handled day-to-day accounting processes to drive financial accuracy.
- Processed invoices: Ensuring bills are correct, tracking late payments, and filing payments once customers have honored them
- Maintained financial records: Creating, managing, and producing financial records that track cash flow and payments to vendors and suppliers
- Reconciled vendor statements: Identifying discrepancies between vendor invoices and actual expenses
- Financial analysis: Verifying payment amounts, calculating discounts or interest charges, and performing other financial analysis tasks
- Produced payment forecasts for management
- Prepared working papers, reports and supporting documentation for audit findings.
- Completed daily cash functions like account tracking and banking reconciliations
- Collected and reported monthly expense variances and explanations.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Processed customer service orders promptly to increase customer satisfaction.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
Cashier
Dunkin Donuts (Miami Int Airport)
01.2017 - 10.2017
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FLSkills
- Collaborative Environments
- Excellent Written and Oral Communication
- Customer Order Management
- Process Transactions
- Customer Relations
- Microsoft Office
- Experience with EDI systems: ITrade & Truecommerce
- Knowledge of Quickbooks Online, Traverse and Oracle Netsuite
Certification
- QuickBooks online & Accounting Fundamentals Certificate
- 5S Concept Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Megalabs USA, LLC
06.2023 - Current
Accounting & Customer Service Specialist
Goodness Gardens, Inc
10.2017 - 06.2023
Cashier
Dunkin Donuts (Miami Int Airport)
01.2017 - 10.2017
Associate of Arts - Business Administration
Miami Dade College
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