Daymi Ruiz
Coral Springs,FL
Summary
Detail-oriented Order Management Specialist and Accounting Professional with 7+ years of experience in processing high-volume customer orders, managing invoicing, and ensuring accurate and timely deliveries. Adept at using NetSuite , QuickBooks , and EDI platforms such as iTrade and TrueCommerce to streamline order management and accounting processes, driving operational efficiency. Skilled in accounts payable/receivable , bank reconciliations , and general ledger accounting , with a strong focus on financial accuracy and reporting. Experienced in collaborating with sales , logistics , and customer service teams to ensure seamless order fulfillment and enhance customer satisfaction. Expertise in vendor relationships , payment forecasting , and resolving discrepancies across financial transactions and order flows. Proficient in Microsoft Excel for financial reporting, data analysis, and process optimization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Staff Accountant
DS Laboratories
08.2024 - Current
- Managed full-cycle accounts payable and receivable using NetSuite, ensuring accurate and timely processing of vendor invoices and customer payments.
- Handled high volumes of invoice processing while consistently meeting tight deadlines and maintaining accuracy across financial transactions.
- Performed monthly bank account reconciliations to ensure alignment of internal records with bank statements, supporting accurate financial reporting.
- Contributed to the month-end close process by preparing journal entries, completing account reconciliations, and assisting with variance analysis.
- Monitored account balances, identified discrepancies, and resolved issues to maintain integrity in financial records.
- Executed strategic cash flow management by scheduling vendor payments efficiently and nurturing strong vendor relationships.
Order Management Specialist
Megalabs USA, LLC
06.2023 - 08.2024
- Managed Walmart and CVS dietary supplements and nutritional retail accounts, working closely with Sales Reps, brokers, and internal teams to ensure seamless order fulfillment and account success.
- Handled high volumes of retail orders with precision, consistently meeting processing deadlines and minimizing errors.
- Reviewed orders for completeness and accuracy, identifying and resolving errors or omissions to reduce incorrect shipments.
- Interfaced with sales, operations, and cross-functional departments to streamline order flow and support end-to-end process efficiency.
- Led and assisted with the implementation of Third-Party Logistics (3PL) systems to optimize internal logistics and supply chain performance.
- Submitted Walmart disputes via the APDP Retail Link portal with all required documentation, ensuring timely resolution and minimal revenue loss.
- Proficient in EDI standards and platforms, including TrueCommerce and WebEDI, to facilitate accurate and timely data exchange with retailers.
- Assisted with Amazon FBA shipments for the Sales Department, including order creation in Amazon Seller Central, logistics coordination, and inventory management.
- Supported the Sales Team in revenue growth efforts through efficient order management, maintaining strong customer relationships and service levels.
- Contributed to successful company and project implementations by providing insights and feedback on process improvements within the order management lifecycle.
- Maintained accurate reporting of lost sales and provided regular updates to management to inform strategy and recovery planning.
- Delivered exceptional customer support by processing service orders promptly, addressing concerns effectively, and providing timely, accurate information.
- Managed high-stress situations with professionalism, navigating disputes and conflicts with a solutions-focused approach to maintain customer satisfaction.
Accounting & Customer Service Specialist
Goodness Gardens, Inc
10.2017 - 06.2023
- Managed full-cycle accounts payable and receivable using NetSuite and QuickBooks, ensuring accurate and timely processing of invoices and customer payments.
- Processed high volumes of invoices, monitored outstanding balances, and ensured timely collections and disbursements.
- Maintained accurate financial records, including tracking of vendor payments, cash flow, and general account activity.
- Performed monthly bank reconciliations and daily cash functions to ensure alignment between internal records and bank statements.
- Reconciled vendor statements, identified discrepancies, and resolved invoice or payment issues efficiently.
- Produced payment forecasts and supported financial planning through expense variance tracking and reporting.
- Prepared working papers, reports, and supporting documentation for audits and internal reviews.
- Managed and supported key retail customer accounts including Sysco, FreshPoint, and Cheney Brothers, ensuring high levels of service and timely order fulfillment.
- Handled customer inquiries, order processing, and complaint resolution with professionalism and a solution-focused approach.
- Maintained up-to-date customer account information and ensured accuracy across service and billing functions.
- Supported the logistics department and assisted the Office Manager with administrative, billing, and cross-functional coordination tasks.
- Utilized iTrade for order management and invoicing, maintaining speed and accuracy in customer transactions.
Cashier
Dunkin Donuts (Miami Int Airport)
01.2017 - 10.2017
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Business Administration
Miami Dade College
Skills
- Collaborative Environments
- Excellent Written and Oral Communication
- Customer Order Management
- Monthly account / bank reconciliation
- General ledger accounting
- Microsoft Excel proficiency
- Process Transactions
- Customer Relations
- Proficient in EDI systems: ITrade and TrueCommerce
- Proficient in QuickBooks Online, Traverse, and Oracle NetSuite
Certification
- Accounting with Quickbooks Online - Miami Dade College
- Excel for Accounting- LinkedIn Certification
- 5S Concept Certified (5SC)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Staff Accountant
DS Laboratories
08.2024 - Current
Order Management Specialist
Megalabs USA, LLC
06.2023 - 08.2024
Accounting & Customer Service Specialist
Goodness Gardens, Inc
10.2017 - 06.2023
Cashier
Dunkin Donuts (Miami Int Airport)
01.2017 - 10.2017
Associate of Arts - Business Administration
Miami Dade College
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