Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Availability
Interests
Work Preference
Quote
Accomplishments
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Daymi Tormo

Miami,FL

Summary

Dynamic and dedicated cashier with proven expertise at Walmart, excelling in cash handling and customer service excellence. Recognized for enhancing customer satisfaction through effective communication and problem resolution. Committed to teamwork and maintaining high standards, consistently achieving sales targets while fostering positive client relationships.

Overview

2
2
years of professional experience

Work History

Team Associate

Walmart
03.2023 - Current
  • Processed customer transactions efficiently using cash register and point-of-sale systems.
  • Maintained accurate cash drawer balances throughout shifts to ensure financial integrity.
  • Assisted customers with inquiries, providing friendly and knowledgeable service to enhance shopping experience.
  • Organized merchandise displays to promote sales and improve store aesthetics.
  • Handled returns and exchanges professionally, ensuring customer satisfaction and compliance with policies.
  • Participated in training sessions to learn product knowledge and improve service delivery skills.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Increased sales of promotional items by informing customers about current offers.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Learned all required tasks quickly to maximize performance.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved issues quickly to maintain productivity goals.
  • Enhanced team productivity by streamlining communication and implementing efficient task management systems.
  • Optimized workflow processes for improved efficiency and reduced operational costs.
  • Assisted customers in selecting merchandise best suited to needs.
  • Generated and maintained accurate production records.
  • Facilitated collaboration between production and other departments.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members.

Education

Associate of Science - Dental Hygiene

Miami Dade College
Miami, FL
08-2027

Skills

  • Client relations management
  • Client support
  • Patience and empathy
  • User assistance
  • Customer service
  • Work ethic and integrity
  • Cash handling
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Professionalism and courtesy
  • Attention to detail

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Team Associate

Walmart
03.2023 - Current

Associate of Science - Dental Hygiene

Miami Dade College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

DL EXAMINER HSMV

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balancePaid time offPersonal development programs

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Accomplishments

  • Resolved product issue through consumer testing.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.