Daymian Willis
Knoxville,TN
Summary
Highly motivated and detail-oriented Information Science major with a proven track record of delivering exceptional customer service and managing administrative tasks. Eager to leverage diverse work experience and technical skills to contribute to a dynamic organization's success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Freelance
08.2020 - Current
- Provided technical support to clients, troubleshooting software and hardware issues
- Assisted in setting up and configuring computer systems and peripherals
- Conducted software installations and updates for clients.
- Analyzed user feedback to gather input and identify areas required for improvement
Sales Associate
Lowe's
01.2019 - 04.2020
- Demonstrated in-depth knowledge of various home improvement products to assist customers in making informed purchasing decisions
- Provided exceptional customer service, addressing inquiries, and handling complaints to ensure customer satisfaction
- Participated in visual merchandising and restocking to maintain a clean and organized sales floor
- Operated the point-of-sale system and processed transactions accurately
- Collaborated with team members to achieve sales targets and ensure a positive shopping experience for customers.
Customer Relations and Receptionist
Visible
05.2017 - 07.2018
- Greeted and assisted visitors, providing them with a warm and professional welcome
- Responded to customer inquiries via phone, email, and in-person, addressing concerns and resolving issues promptly
- Managed appointment scheduling and maintained a well-organized reception area
- Assisted in managing customer database and ensuring accurate and up-to-date information
- Collaborated with the sales team to optimize customer interactions and enhance overall satisfaction
- Provided administrative support, including data entry, filing, and handling office equipment.
Warehouse Associate
American Appliance Products
11.2016 - 03.2017
- Efficiently received, inspected, and logged incoming shipments, ensuring accuracy and completeness of orders
- Utilized inventory management systems to track and locate products within the warehouse
- Assisted in conducting regular inventory audits and reconciled discrepancies to maintain stock accuracy
- Prepared orders for shipping, verifying product quality and proper packaging
- Contributed to a safe working environment by adhering to company safety protocols and guidelines.
Education
Bachelor’s - Information Science
The University of Tennessee - Knoxville
Knoxville, TN05.2024
Skills
- Proficient in information science concepts, data management, and research methodologies
- Strong technical acumen with experience in IT support and troubleshooting
- Excellent customer service and interpersonal skills, ensuring positive client interactions
- Detail-oriented with keen eye for accuracy and efficiency in administrative tasks
- Adaptable team player capable of thriving in fast-paced environments
- Effective problem-solving and communication skills
- Flexible and Adaptable
- Self-Motivated
- Dependable and Responsible
- Written Communication
- [Type] Software Proficiency
- Data Entry
- Active Listening
- Cultural Awareness
Timeline
Freelance
08.2020 - Current
Sales Associate
Lowe's
01.2019 - 04.2020
Customer Relations and Receptionist
Visible
05.2017 - 07.2018
Warehouse Associate
American Appliance Products
11.2016 - 03.2017
Bachelor’s - Information Science
The University of Tennessee - Knoxville