Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daymo Hay

Rome,NY

Summary

-Detail-oriented professional with over 7 years of experience in customer service roles, specializing in problem-solving and efficient multitasking. Known for analyzing gaming trends and implementing process improvements that enhance the overall guest experience.

-Experienced with managing customer interactions and resolving issues in fast-paced casino environment. Utilizes strong attention to detail and effective communication to ensure positive guest experience. Knowledge of maintaining compliance with gaming regulations and handling cash transactions securely.

-Dedicated customer service representative knowledgeable about diagnosing technical problems and servicing slot machines. Excellent communication and interpersonal skills. Familiar with industry standards and requirements.

Overview

9
9
years of professional experience

Work History

Food and Beverage Attendant

Turning Stone Casino
Vernon, NY
06.2017 - 07.2018
  • Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
  • Trained new staff on service protocols and operational procedures, fostering teamwork.
  • Managed inventory levels, coordinating orders to minimize shortages and waste.
  • Resolved guest complaints promptly, contributing to positive dining experiences.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.

Slot Attendant

Turning Stone Casino
Vernon Ny
07.2018 - 01.2026
  • Monitored and maintained slot machines to ensure optimal functionality and guest satisfaction.
  • Provided exceptional customer service by assisting patrons with inquiries and resolving issues promptly.
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Conducted routine inspections of gaming equipment to identify malfunctions and report maintenance needs.
  • Analyzed gaming trends and provided insights to enhance the overall gaming experience for guests.
  • Implemented process improvements that enhanced efficiency in machine servicing and customer interactions.

Education

High School Diploma -

Proctor High School
Utica, NY
06-2016

Associate of Science - General Studies

Mohawk Valley Community College
Utica, NY
05-2019

Skills

  • Quick learner
  • Strong communication skills
  • Patience and empathy
  • Efficient multitasking

Languages

Thai
Native or Bilingual
karen
Native or Bilingual

Timeline

Slot Attendant

Turning Stone Casino
07.2018 - 01.2026

Food and Beverage Attendant

Turning Stone Casino
06.2017 - 07.2018

High School Diploma -

Proctor High School

Associate of Science - General Studies

Mohawk Valley Community College
Daymo Hay