Dayna D Barajas
Oakland,CA
Summary
Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Hardworking always Ready for customer service standards and concrete handling procedures. Good time management and reporting skills. Enthusiastic about working efficiently and maintaining high customer satisfaction.
Overview
9
9
years of professional experience
Work History
Referral Coordinator
La Clinica De La Raza
02.2021 - 01.2023
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
Front Desk Receptionist
Inner Action Sport Rehab
08.2019 - 11.2019
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Front Desk Receptionist
Youthful Tooth Adults
07.2019 - 11.2019
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on patients files for the next day.
- Master calendar and scheduled new appointments based on provider availability.
Shift Leader & Cashier
Dunkin Dounts
07.2018 - 07.2019
- Increased customer base and market share by promoting product through diverse channels.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Greeted customers and responded to informational requests.
Catering Coordinator, Shift Leader
Panera Bread
08.2013 - 08.2018
- Directed food delivery and presentation to maintain catering operations.
- Customized menus and managed food preparation for special events.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Education
Some College (No Degree) -
Contra Costa College
San Pablo, CAHigh School Diploma -
Richmond High School
Richmond, CA2009
Skills
- Bilingual (Spanish&English)
- Excellent Multi-tasker
- Detail Oriented
- Writing & Editing
- Strong Communication
- Energetic Self Starter
- Team Player
- Client Support
- Customer Service
Timeline
Referral Coordinator
La Clinica De La Raza
02.2021 - 01.2023
Front Desk Receptionist
Inner Action Sport Rehab
08.2019 - 11.2019
Front Desk Receptionist
Youthful Tooth Adults
07.2019 - 11.2019
Shift Leader & Cashier
Dunkin Dounts
07.2018 - 07.2019
Catering Coordinator, Shift Leader
Panera Bread
08.2013 - 08.2018
Some College (No Degree) -
Contra Costa College
High School Diploma -
Richmond High School