DAYNA BARNETT
Las Vegas,NV
Summary
Knowledgeable Community Assistant and customer service professional with strong track record in helping maximize occupancy rates and reduce turnover through positive communication and skilled community management. Handles conflicts effectively through solution-oriented approach. Connects positively with tenants to keep accounts current and minimize unsavory behaviors.
Overview
8
8
years of professional experience
Work History
Assistant Community Director
FPI MANAGEMENT
06.2022 - Current
- Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
- Maintained a high occupancy rate of 93.8% through effective marketing strategies and thorough follow-up with prospective tenants.
- Developed strong relationships with residents, leading to high renewal rates and positive community atmosphere.
- Assisted in the preparation of annual budgets, ensuring financial goals were met while maintaining excellent property standards.
- Ensured compliance with fair housing regulations while assisting prospects with the leasing process for a diverse community environment.
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
- Conducted regular property inspections to identify potential maintenance issues, ensuring prompt resolution before escalation.
- Collaborated with maintenance staff to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
- Supported Community Director in various administrative duties such as creating reports, analyzing market trends data, updating online listings for optimal visibility.
- Processed and submitted invoices to corporate.
Guest Services/ Front Desk
MGM RESORTS
06.2021 - 06.2022
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Commuted bills along with collecting cash and credit card payments
- Managed privacy security by following departmental procedures; issuing guests room keys, & more
- When instructed by Supervisor, handle guests escalations and reinstate guests due to no show reservations.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Coordinated with maintenance teams for prompt repairs in guest rooms and common areas, maintaining a well-kept environment.
- Maintained accurate records of room inventory, billing information, and reservation details for seamless front desk operations
Consumer Support Representative
Telus International, FedEx
01.2020 - 07.2020
- Provided inbound call support and troubleshooting for different tools/systems
- Assist users with product support, general inquiries, service information, order processing and technical support
- Assisted with 12 login id and password resets calls a day
- Reduced overall average handle time by identifying underlying root causes behind common user inquiries.
- Confidently make product and service recommendations tailored to customers needs/wants
- Developed knowledge base articles for common issues, reducing ticket volume and increasing self-help resources.
CLIENT SERVICE REPRESENTATIVE
Rally Health
02.2016 - 08.2019
- Responsible for documenting, researching, resolving and responding to incoming daily telephone calls, emails and chats
- Identify root cause of issues and concerns and determine resolution, escalate to Client Managers if necessary
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Provide feedback to management and client managers concerning possible problems or areas of improvement
ANSWER CENTER TECH
REAL APPEAL
11.2016 - 03.2018
- Delivered exceptional customer service to each client and potential client
- Researched relevant information within knowledge base or other relevant resources
- Methodically guide callers through troubleshooting steps and problem-resolution steps via telephone
- Troubleshoot connectivity issues, including audio and video streaming, and security and network settings
- Accurately and thoroughly tracked and documenting member inquiries, from receipt through resolution, in the web-based service ticket tracking system.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
Medical Assistant Certificate -
American Career College
Los Angeles, CA2007
Some College (No Degree) -
Cerritos College
CerritosHigh School Diploma -
David Starr Jordan High School
Long Beach, CA06.2005
Skills
- Group Management & Program Implementation
- Lease Documents
- Proficient in Yardi, On-Site, Opera, Jira, Omni, 8x8 virtual office, Web-Ex
- Staff and Personnel Management
- Customer Service Scheduling and Planning
- Typing Speed: 35 WPM
- All Microsoft Windows Software Operations (Word, Excel, PowerPoint, Publisher, etc
- Invoicing Expertise
- Rent Collection
- Tracking Spreadsheets
- Staff supervision
Timeline
Assistant Community Director
FPI MANAGEMENT
06.2022 - Current
Guest Services/ Front Desk
MGM RESORTS
06.2021 - 06.2022
Consumer Support Representative
Telus International, FedEx
01.2020 - 07.2020
ANSWER CENTER TECH
REAL APPEAL
11.2016 - 03.2018
CLIENT SERVICE REPRESENTATIVE
Rally Health
02.2016 - 08.2019
Medical Assistant Certificate -
American Career College
Some College (No Degree) -
Cerritos College
High School Diploma -
David Starr Jordan High School