Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dayna Bass

Huntsville

Summary

Dynamic office manager with a proven track record at Apple Glass Company, excelling in customer service and office administration. Skilled in conflict management and staff training, I enhanced team performance and improved client satisfaction through effective communication and mentoring. Committed to maintaining confidentiality and optimizing operational efficiency.

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

14
14
years of professional experience

Work History

Office Manager

Apple Glass Company
03.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Server

Olive Garden Restaurant
02.2019 - 04.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Dispatcher

Ameritech
11.2014 - 01.2016
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Improved dispatch system efficiency with implementation of new scheduling software.
  • Answered phone calls and responded to customer emails.

Front Desk Receptionist

Best Western Hotels & Resorts
03.2011 - 10.2012
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Education

GED -

College of The Mainland
Texas City, TX

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Billing
  • Staff management
  • Conflict management
  • Operations management
  • Training and coaching
  • Employee training
  • Information protection
  • Decision-making
  • Employee coaching and mentoring

Timeline

Office Manager

Apple Glass Company
03.2022 - Current

Server

Olive Garden Restaurant
02.2019 - 04.2022

Dispatcher

Ameritech
11.2014 - 01.2016

Front Desk Receptionist

Best Western Hotels & Resorts
03.2011 - 10.2012

GED -

College of The Mainland

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