Dayna Betz
Walkersville,MD
Summary
With 18 years of experience, I seek to assist customers in identifying and providing for their bond needs; working directly with the clients, producers and carrier representatives in securing bond programs and handling the day to day needs.
Overview
17
17
years of professional experience
Work History
Bond Department Supervisor/Account Manager Supervisor
McGriff Insurance Services
Columbia , MD
09.2006 - 07.2023
- Monitored department operations to ensure productivity standards were met.
- Developed and implemented departmental policies and procedures.
- Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
- Provided coaching and mentoring support to team members.
- Facilitated communication between management, staff, and customers.
- Collaborated with other departments to coordinate activities and resolve issues.
- Trained employees on new processes or procedures as needed.
- Organized special events or meetings related to the department's activities.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Trained and mentored new associates on department policies and procedures.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Education
Associate of Arts - General Studies
Prince George's Community College
Upper Marlboro, MDSkills
- Customer Service
- Problem Resolution
- Staff Supervision
- Sales Growth
- Problem-Solving
Accomplishments
- AFSB 3 of 5
- P&C license's MD, DC, VA, FL and DE
Timeline
Bond Department Supervisor/Account Manager Supervisor
McGriff Insurance Services
09.2006 - 07.2023
Associate of Arts - General Studies
Prince George's Community College
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