Dayna Chairez
El Paso,Texas
Summary
Highly qualified, dedicated social work professional with experience in providing and coordinating services for patients and their family. Demonstrate excellent ability to quickly establish rapport with families to ensure necessary services are determined and quickly provided, strongly advocating for the family. I also have experience working in HR where I able to able to multi-task, set priorities, communicate effectively with others, and respond positively to demanding situations. Recognized for long-term commitment, dedication, excellence, and outstanding performance.
Overview
6
6
years of professional experience
Work History
CVS Caremark Speciality Pharmacy Benefits Verifier
Capgemini Inc
01.2023 - Current
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Navigated through multiple online systems to obtain documentation.
HR Assistant
Jersey Mike's Subs
Austin, TX
07.2024 - 12.2024
- Processed onboarding paperwork for new hires and rehires.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Handled sensitive and confidential employee information with complete discretion.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Managed payroll, scheduling, and timekeeping systems accurately and
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Recreational Therapy Assistant
Enjoy Your Life El Paso
El Paso, Texas
01.2022 - 01.2022
- Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
- Completed documentation for clients attending group sessions.
- Planned therapeutic and recreation activities aligned with abilities, interests and therapy objectives.
- Organized and scheduled exercise programs and recreational activities to facilitate physical and emotional health of participants.
Renal Social Worker (Internship)
DaVita Americas Dialysis
El Paso, Texas
01.2021 - 01.2022
- Comprehensive social, emotional, functional and physical health assessment
- Planned and coordinated discharge from hospital or care facility to dialysis
- Modified treatment plans to address changes in patients' status
- Monitored, evaluated, and recorded client progress according to measurable goals cited and addressed in assessment and care plan
- Experience with Exchange, Medicaid and Medicare related benefits, paperwork and correspondence
- Assisted with patient transportation needs including public transportation, van service and non emergency ambulance
- Assisted with housing needs, in-home care and assistance, home health, private duty nursing and Choices
- Referred to mental and/or behavioral health services
- Coordinated care between physician, facility, client and family/support system.
Social Worker (Internship)
Catholic Counseling Services
El Paso, Texas
01.2020 - 01.2021
- Coordinated intake Assessments and Diagnosis for treatment
- Directed and coordinated group activities for adolescents with behavior problems and also with drug and alcohol problems
- Oversaw activities directly related to providing services, and other performance data to measure productivity and goal achievement and determine areas needed in the client's treatment plan
- Collaborated with other staff members to perform clinical assessments and develop treatment plans
- Acted as client advocate to coordinate required services or to resolve emergency problems in crisis situations.
Social Worker (Internship)
Urgent Care Home Health Hospice
El Paso, Texas
01.2019 - 01.2020
- Performed psycho-social assessment of patient and caregiver system at start of care and established a plan of care
- Reported significant changes and newly identified problems in the patient's and care giving system's psychosocial status
- Provided emotional support, counseling services, and education to help meet the psychosocial needs of the patient and caregiver system in relation to the terminal illness
- Facilitated caregiver access to necessary community resources with the goal of maintaining a stable caregiving environment
- Provided initial and follow-up bereavement assessments to the Bereavement Coordinator in a timely manner
- When necessary, provided bereavement counseling to the caregiver system following the death of a patient
- Provided appropriate documentation of all client visits and telephone contacts in a thorough, accurate manner within the time requirements outlined in policy
- Prepared and submitted timely, legible, relevant, and sufficient documentation - whether written or electronic - of treatment and skilled intervention provided and client and family's response to interventions, as well as appropriate records of the patient's progress toward goals in accordance with professional standards of practice, policy and procedures, and payor requirements.
Education
Master of Health Sciences in Social Work -
University of Texas At El Paso
12-2022
Bachelor of Health Sciences in Social Work -
University of Texas at El Paso
01.2020
Skills
- Case Management
- Service Coordination
- Crisis Intervention
- Rapport-Building Skills
- Communication / Interpersonal Skills
- Customer Service / Public Relations
- Computer Proficiency
- Microsoft Word
- PowerPoint
- Excel
- Industry-Specific Software
Timeline
HR Assistant
Jersey Mike's Subs
07.2024 - 12.2024
CVS Caremark Speciality Pharmacy Benefits Verifier
Capgemini Inc
01.2023 - Current
Recreational Therapy Assistant
Enjoy Your Life El Paso
01.2022 - 01.2022
Renal Social Worker (Internship)
DaVita Americas Dialysis
01.2021 - 01.2022
Social Worker (Internship)
Catholic Counseling Services
01.2020 - 01.2021
Social Worker (Internship)
Urgent Care Home Health Hospice
01.2019 - 01.2020
Master of Health Sciences in Social Work -
University of Texas At El Paso
Bachelor of Health Sciences in Social Work -
University of Texas at El Paso
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