DAYNA CIRMIA
EFFORT,PA
Summary
Results-driven professional with over 9 years of experience in customer service, operations, and performance management. Proven ability to streamline processes, enhance productivity, and ensure compliance with organizational policies and procedures. Adept at managing multiple priorities, meeting project deadlines, and leading teams to success. Strong background in office management, team collaboration, and delivering exceptional customer experiences. Reliable, detail-oriented, and highly adaptable in fast-paced environments. Seeking to contribute leadership and operational expertise in a management role.
Overview
13
13
years of professional experience
Work History
Operations Manager
POCONOS BARKING LOT
SCIOTA, PA
08.2024 - 06.2025
- Implemented program to enhance scheduling efficiency and monitor client feedback.
- Managed scheduling staff, including groomers, bathers, and kennel technicians.
- Facilitated phone communications and confirmed appointments to streamline operations.
- Trained team members in animal bathing to provide additional support when necessary.
- Ensured daily operations maintained high levels of efficiency and effectiveness.
- Conducted performance review meetings with staff to discuss work outcomes and suggestions.
- Recruited staff as needed to meet operational demands.
- Enforced proper processes and procedures to optimize business functionality.
Administrative Assistant
UBL ROOFING
JERSEY CITY, NJ
03.2022 - 08.2024
- Coordinated schedules and answered phones to assist clients effectively.
- Obtained permits, collected payments, and performed administrative tasks.
- Maintained organization of client and company files for efficient retrieval.
- Executed general office duties to support overall operational efficiency.
Receptionist/Operations
ELITE ROOFING INC
BAYONNE, NJ
09.2019 - 03.2020
- Answer telephones and coordinate with staff
- Schedule and confirm roofing jobs, and repairs
- Perform various administrative and operations functions as far as ordering and maintaining an inventory of supplies.
Assistant Office Manager
GI MEDICAL SERVICES
STATEN ISLAND, NY
09.2016 - 04.2019
- Assisted in training new employees on best practices to maintain optimal productivity.
- Answer telephones ensuring patient satisfaction.
- Schedule and confirm patient office and procedure appointments.
- Maintained patient schedules.
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
- Scanned medical charts, reports, test results, etc. when needed.
- Operate office equipment, such as voice mail messaging system, scanners and use word processing, spreadsheet, or other software applications to prepare reports or letters.
Store Manager
WINDSOR FASHIONS
STATEN ISLAND, NY
04.2014 - 09.2016
- Resolved customer complaints to enhance satisfaction with sales and service.
- Oversaw staff performance, ensuring achievement of sales targets.
- Monitored customer preferences to guide sales strategy adjustments.
- Recruited, trained, and supervised staff while maximizing profitability.
Sr. Patient Care Associate
NORTHWELL HEALTH
STATEN ISLAND, NY
04.2012 - 07.2013
- Help with personal hygiene e.g. brushing teeth toileting, bathing.
- Assist with mobility issues, helping clients get in and out of bed, wheelchair, etc.
- Document/log client's progress and overall well-being for daily reports.
Education
High School Diploma -
Tottenville Highchool
Staten Island, NY06-2007
Skills
- Excel and Word
- Scheduling optimization
- Client communication
- Organizational skills
- Multitasking abilities
- Staff scheduling and hiring
- Termination processes
- Verbal and written communication
- Team collaboration
- Problem-solving techniques
Timeline
Operations Manager
POCONOS BARKING LOT
08.2024 - 06.2025
Administrative Assistant
UBL ROOFING
03.2022 - 08.2024
Receptionist/Operations
ELITE ROOFING INC
09.2019 - 03.2020
Assistant Office Manager
GI MEDICAL SERVICES
09.2016 - 04.2019
Store Manager
WINDSOR FASHIONS
04.2014 - 09.2016
Sr. Patient Care Associate
NORTHWELL HEALTH
04.2012 - 07.2013
High School Diploma -
Tottenville Highchool
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