DAYNA CONEY
Riverview
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
24
24
years of professional experience
Work History
Transportation Specialist
Gulf Coast Jewish and Family Services
03.2023 - 05.2024
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
MOT TECH
Ajax Paving Industries
06.2017 - 04.2021
- (30 Hours or More)
- Certified to put up road work equipment
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Worked with foreman to create effective temporary traffic control schemes.
- Stood for 8-10 hours with "Stop/Slow" paddle directing traffic.
- Reduced accident rates at critical locations with the implementation of effective traffic control strategies.
Financial Services Representative
Tellers, Tmobile
02.2006 - 06.2012
- Hours or More)
- Collected the monthly amount due on customers bills
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
Leasing Agent Assistant
WILSON COMPANY
10.2005 - 10.2006
- Not Specified
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Maintained a high level of organization within the leasing office, contributing to a professional environment.
- Prepared lease agreements and ensured accuracy of all documentation prior to tenant signing.
- Increased lease renewal rates by fostering positive rapport between management and residents.
- Contributed to improved online presence by responding to tenant reviews professionally on various platforms.
- Aided in maintaining low vacancy rates by promptly processing applications and following up with prospects.
- Facilitated smooth move-ins and move-outs by coordinating schedules and communicating expectations clearly with tenants.
- Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Streamlined the application process for prospective tenants, resulting in quicker lease signings.
- Kept current on local market trends in order to provide competitive pricing information to property manager.
SWING MANAGER
RaceTrac
03.2004 - 10.2005
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Developed strong relationships with vendors and suppliers, negotiating competitive pricing terms that positively impacted the bottom line.
- Limited portion sizes and used garnishes to control food costs.
- Streamlined order processing for faster service times, contributing to positive customer feedback.
- Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Led employee training sessions for improved performance and adherence to company standards.
- Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Enhanced team efficiency by implementing effective scheduling and staff management strategies.
ASSISTANT MANAGER
DRESS BARN
10.2000 - 10.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Brandon High School
Brandon, FLAdditional Information
- Occupational Licenses and Certificates , Click here to add your Occupational Licenses and Certificates Honors and Activities Click here to add your Honors and Activities
Timeline
Transportation Specialist
Gulf Coast Jewish and Family Services
03.2023 - 05.2024
MOT TECH
Ajax Paving Industries
06.2017 - 04.2021
Financial Services Representative
Tellers, Tmobile
02.2006 - 06.2012
Leasing Agent Assistant
WILSON COMPANY
10.2005 - 10.2006
SWING MANAGER
RaceTrac
03.2004 - 10.2005
ASSISTANT MANAGER
DRESS BARN
10.2000 - 10.2004
High School Diploma -
Brandon High School
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